-
Technical Support Analyst
3 days ago
Procept Associates Ltd Nairobi, Kenya Full timeABOUT THE COMPANY · Procept Associates Ltd. was formed in Canada in 1983 to provide project management advisory and training services, initially to engineering and construction clients. Since its inception, Procept has established itself as a market leader and innovator in the de ...
-
Application Support Analyst at
2 weeks ago
Absa Bank Limited Nairobi, Kenya Full timeAbsa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. · Job Summary · To provide specialist advi ...
-
ERP Support Analyst
1 week ago
Equity Bank Kenya Nairobi, Kenya Full timeABOUT THE COMPANY · Equity Bank Kenya Limited, is a financial services provider headquartered in Nairobi, Kenya. It is licensed as a commercial bank, by the Central Bank of Kenya, the central bank and national banking regulator. · JOB SUMMARY · EDUCATIONAL QUALIFICATIONS:Bachelor ...
-
Core Banking Support Analyst at
1 week ago
Absa Bank Limited Nairobi, Kenya Full timeAbsa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. · Job Summary · To provide specialist advi ...
-
Chief System Analyst, Business Support
1 week ago
Kenya Power Nairobi, Kenya Full timeSummary · Reporting to the Manager – Enterprise Architecture and IT Infrastructure, the purpose of the role is to provide quality ERP & Business support systems & services by ensuring efficient and timely implementation of software applications and enhancements. The role is also ...
-
ICT Assistant at
1 week ago
UNICEF Nairobi, Kenya Full timeUNICEF is the world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS · How can you m ...
-
Regional Humanitarian Context Analyst at
1 week ago
Save the Children Nairobi, Kenya Full timeThe Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries · ROLE PURPOSE: · The Regional Humanitarian Context Analyst posit ...
-
Business Analyst
2 days ago
jobwebkenya Nairobi, Kenya Full timeEquity Bank Limited (The "Bank") is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank's registered office is 9th Floor, Equity Centre, P.O. Box Nairobi. · Job Purpose · We are seeking a highly motivated and detail-orie ...
-
Junior Data Analyst at
4 days ago
ThinkWell Nairobi, Kenya Full timeThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, P ...
-
Process Analyst
1 week ago
Watu Credit Ltd Nairobi, Kenya Full timeCompany Description · Job Description · Reporting to: Head of Process · Role purpose: · Empower operating teams by driving efficiency, ensuring accountability and operational integrity. You will create new processes and systems as well as improve existing ones. The ideal candidat ...
-
Call Centre Quality Analyst at
1 week ago
HCS Affiliates Group Nairobi, Kenya Full timeHCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. · CALL CENTRE QUALITY ANALYST · Summary · Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recrui ...
-
Data Analyst Internship at
1 week ago
Twiga Foods Nairobi, Kenya Full timeTwiga is a mobile-based supply platform for Africa's retail outlets, kiosks, and markets stalls. · Data Analyst Internship · The Data Analyst Interns will partner with managers across the business and work closely with them to support them in the analysis and interpretation of da ...
-
Data Governance Analyst at
2 weeks ago
Save the Children Nairobi, Kenya Full timeThe Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries · Role Purpose: · The Data Governance Analyst will be responsible ...
-
Carbon Sales Analyst at
2 weeks ago
BURN Manufacturing Nairobi, Kenya Full timeBURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsub ...
-
Data Analyst at
1 week ago
ThinkWell Nairobi, Kenya Full timeThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, P ...
-
CISOC Analyst
5 days ago
KCB Group Nairobi, Kenya Full timeABOUT THE COMPANY · KCB Bank Group is East and Central Africa's oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region. · JOB SUMMARY · The PersonFor the above position, the successful applicant should have the follo ...
-
Financial Analyst
4 days ago
Corporate Staffing Services Nairobi, Kenya Array· Gross Salary: Kshs 180,000 plus bonus, · Our client is a manufacturer of fertilizer and crop health produce. They are seeking a highly motivated and detail-oriented Financial Analyst to join their team. The ideal candidate should possess strong analytical skills and be able to ...
-
Data Analyst
5 days ago
Corporate Staffing Services Nairobi, Kenya Array· Our client is a manufacturer of fertilizer and crop health produce. They are seeking to hire a dynamic and experienced Data Analyst · ResponsibilitiesCollaborate with the senior management team to identify data needs and objectives for improving business performance. · Collect ...
-
Software Quality Assurance Engineer
1 week ago
KCB Group Nairobi, Kenya Full timeABOUT THE COMPANY · KCB Bank Group is East and Central Africa's oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region. · JOB SUMMARY · Academic & ProfessionalEducationBachelor's degree in Computer Science, Computer ...
-
Credit Analyst Manager
1 week ago
INKOMOKO Nairobi, Kenya Full timeABOUT THE COMPANY · Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. · Founded in 2012, Inkomoko has worked with more than 41,000 entrepreneurs across East Africa, including thousands of refugee en ...
Application Systems Support Analyst - Nairobi, Kenya - CIC Insurance Group
Description
ABOUT THE COMPANY
For more than three decades, the CIC Insurance Group has dependably shouldered the risks of the Kenyan people through providing insurance services that help you plan for life stage needs, secure your future, protection you against rising health expenses and safeguard your investments.
Besides giving our customers peace of mind, we continuously work towards living up to our commitment to safeguard the interests of individuals and businesses that insure with us by paying claims promptly. Our consistent adherence to our motto "We Keep Our Word" has made us the fastest growing insurance company in Kenya and the 2nd largest insurer by market share.
JOB SUMMARY
Responsible for Supporting the business on first line support related tasks. He/She will be the point of contact between ICT and the CIC General Business (GB) staff as the first line of support on critical business systems related issues. These include tasks such as setting up new users, installing application software, deployment of application Change Request Patches, Gathering Technical requirements, carrying out technical UATs, doing RCA on reported issues as well as issuing recommendations and following up with the vendors on such issues to closure.Academic and Professional RequirementsEducationBachelor's degree in an ICT related field from a reputable university EProfessional Qualifications CCNA, ITIL, CompTIA, SQL, Oracle Database Systems EExperience Required: 5 years Relevant experience
RESPONSIBILITIES
Provide support for General Business Systems i.e. core system, portals and mobile apps in line with ICT service delivery agreement.Onboarding and offboarding of users in systems in line with the ICT policy.Conduct system user trainings and knowledge transfer in collaboration with the business.Analyse system issues/gaps and offer solutions to resolve or escalate to the vendor for resolution.Analyse business requirements and advise on technical feasibility for implementation.Conduct minimal software development tasks i.e. developing reports, maintain existing systems integrations, core system codes.Collaboratively work with system vendors to implement systems change requests in line with the business requirements.Ensure quality of system patches by validating vendor deliverables in line with change management processes.Review and document system controls, incidents, and recommend corrective actions.Conduct disaster recovery procedures in line with risk and compliance guidelines.Review and verify systems back-ups on a daily basis, and conduct back up restore tests in UAT on a quarterly basis in collaboration with the database administrator.Continuously conduct and report internal vulnerability assessments of systems to address identified vulnerabilities in liaison with information security and risk subsections.
REQUIRED SKILLS
Collaboration, IT support, Troubleshooting
REQUIRED EDUCATION
Bachelor's degree