Jobs
>
Nairobi

    Application Support Analyst at - Nairobi, Kenya - Absa Bank Limited

    Absa Bank Limited
    Absa Bank Limited Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited.

    Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.

    Job Summary

    To provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

    Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.
    Key accountabilities
    Service (Application) Availability 25%

    The prime responsibility is for maintaining the availability and reliability of applications to ensure that Technology can effectively meet service targets in accordance with planned business objectives.

    The accountability also has a responsibility of analyzing existing application availability issues and problems to determine ways to improve availability at acceptable cost levels.

    The accountability has a responsibility to determine availability requirements for new applications or enhancements to existing applications.

    The accountability has the responsibility of ensuring that parameter set up on applications can effectively meet targets in accordance with planned business objectives.

    The accountability has the responsibility of ensuring that new parameters and amendments of existing parameters are thoroughly tested and signed off before effecting them on production.

    Finally, the accountability has the responsibility of Logical Access Management on the non-core banking systems

    Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers.

    Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis.

    Provide holistic management of availability that includes people and processes as well as technology.
    Take actions to achieve reductions in frequency and duration of incidents that impact IT availability.
    Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed.

    Create and maintain a forward-looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met.

    Provide regular reports on availability to the Head of Service Management.
    Organize and maintain a regular availability review process with both key business and IT representatives.
    Agree appropriate actions to maintain or improve availability levels.
    Initiate and coordinate actions required to maintain or improve availability of applications.
    Act as a coordination point for changes to availability levels of applications when needed.
    Determine the availability requirements from the business for new or enhanced IT applications.
    Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability
    Participate in Change Control meetings to assess and authorize changes from an availability perspective.
    Assist in SLA negotiation efforts from an availability capability standpoint.

    Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement.

    Analyze and review actual availability levels achieved against SLAs and OLAs
    Maintain an awareness of technology advancements and best practices that support application availability.

    Test Management 10%.

    Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments
    Work closely with Release Analysts
    Review releases and assign appropriate release testing tasks
    Compiles and Review the Testing Deliverables
    Conduct installation procedure tests
    Oversee / Review functional, performance, and integration testing results
    Coordinate user acceptance testing
    Coordinate back out testing
    Conduct supporting documentation review
    Compile test results
    Conduct release test review
    Coordinate post release testing
    Validate and communicate results of testing activities

    Business Liaison 20%

    Single point of contact for one or more business units to represent IT services.
    Identify service needs for the Business Units represented to IT
    Escalate Business unit service issues to the Service Manager
    Communicate service status on service issues to the Business Unit
    Assist in SLA negotiation efforts with Business Unit(s)
    Report on quality of services rendered to Business Unit(s)

    Risk Management 25%

    Build relationship with country Technology Risk and Compliance team and provide support wherever required.

    Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.

    Test a sample of activities on a weekly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to.

    Coach the team members on areas for improvement and highlight major failures to the manager of the area.
    Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews.
    Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations.

    Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they can incorporate the changes on the effective date.

    Ensure that team members read circulars that are relevant to the area and answer questions they may have.

    Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls, and compliance requirements.

    Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

    People Management 20%

    Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
    By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
    Undertake all necessary training to perform the role to the required standards, including gaining accreditation where appropriate.

    Controls

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal ABSA Policies and Policy Standards.

    Understand and manage risks and risk events (incidents) relevant to the role.

    Requirements
    Education And Experience Required.

    Undergraduate or higher in Computer Science or any other Technology related field.
    ITIL Certification or Equivalent
    Additional professional IT certifications in System Administration, Networking, IT Security, Database, Cloud, System Architecture or any other.
    Minimum 5 years' experience in a busy IT environment with at least 2 yrs in service management
    Demonstrated experience with Oracle, Unix/Linux, Java/JavaScript, PHP, PostgreSQL, HTML, CSS, MSSQL, AJAX, .NET.

    Knowledge and skills:
    (Maximum of 6)

    Translate Bus Requirements to Tech Solutions (Solid)
    ITIL - Governance Framework (Solid)
    Strategic Thinking (Solid)
    Negotiation Skills (Solid)
    Subject matter expertise (Solid)
    Communication Skills (Written and Verbal) (Solid)
    Understand the IT service delivery within a corporate environment (Advanced)
    Conceptual thinking, ability to analyse, make decision and initiate action (Solid)


    Competencies:
    (Maximum of 6 competencies)

    Agile ways of working (Meets all the requirements)
    Business Analysis (Meets all the requirements)
    Commercial mindset - (Meets all the requirements)
    Creative and innovative thinking (Meets all the requirements)
    Application Deadline – 22nd February 2024***Education

    Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)
  • Equity Bank Kenya

    ERP Support Analyst

    2 days ago

    Equity Bank Kenya Nairobi, Kenya Full time

    ABOUT THE COMPANY · Equity Bank Kenya Limited, is a financial services provider headquartered in Nairobi, Kenya. It is licensed as a commercial bank, by the Central Bank of Kenya, the central bank and national banking regulator. · JOB SUMMARY · EDUCATIONAL QUALIFICATIONS:Bachelor ...

  • Absa Bank Limited

    Core Banking Support Analyst at

    1 day ago

    Absa Bank Limited Nairobi, Kenya Full time

    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. · Job Summary · To provide specialist advi ...

  • CIC Insurance Group

    Application Systems Support Analyst

    1 week ago

    CIC Insurance Group Nairobi, Kenya Full time

    ABOUT THE COMPANY · For more than three decades, the CIC Insurance Group has dependably shouldered the risks of the Kenyan people through providing insurance services that help you plan for life stage needs, secure your future, protection you against rising health expenses and sa ...

  • Kenya Power

    Chief System Analyst, Business Support

    3 days ago

    Kenya Power Nairobi, Kenya Full time

    Summary · Reporting to the Manager – Enterprise Architecture and IT Infrastructure, the purpose of the role is to provide quality ERP & Business support systems & services by ensuring efficient and timely implementation of software applications and enhancements. The role is also ...

  • UNICEF

    ICT Assistant at

    2 days ago

    UNICEF Nairobi, Kenya Full time

    UNICEF is the world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS · How can you m ...

  • Save the Children

    Regional Humanitarian Context Analyst at

    3 days ago

    Save the Children Nairobi, Kenya Full time

    The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries · ROLE PURPOSE: · The Regional Humanitarian Context Analyst posit ...

  • jobwebkenya

    Business Analyst

    1 week ago

    jobwebkenya Nairobi, Kenya Full time

    Equity Bank Limited (The "Bank") is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank's registered office is 9th Floor, Equity Centre, P.O. Box Nairobi. · Job Purpose · We are seeking a highly motivated and detail-orie ...

  • ThinkWell

    Junior Data Analyst at

    5 days ago

    ThinkWell Nairobi, Kenya Full time

    ThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, P ...

  • Watu Credit Ltd

    Process Analyst

    1 day ago

    Watu Credit Ltd Nairobi, Kenya Full time

    Company Description · Job Description · Reporting to: Head of Process · Role purpose: · Empower operating teams by driving efficiency, ensuring accountability and operational integrity. You will create new processes and systems as well as improve existing ones. The ideal candidat ...

  • Twiga Foods

    Data Analyst Internship at

    3 days ago

    Twiga Foods Nairobi, Kenya Full time

    Twiga is a mobile-based supply platform for Africa's retail outlets, kiosks, and markets stalls. · Data Analyst Internship · The Data Analyst Interns will partner with managers across the business and work closely with them to support them in the analysis and interpretation of da ...

  • Save the Children

    Data Governance Analyst at

    1 week ago

    Save the Children Nairobi, Kenya Full time

    The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries · Role Purpose: · The Data Governance Analyst will be responsible ...

  • HCS Affiliates Group

    Call Centre Quality Analyst at

    6 days ago

    HCS Affiliates Group Nairobi, Kenya Full time

    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. · CALL CENTRE QUALITY ANALYST · Summary · Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recrui ...

  • BURN Manufacturing

    Carbon Sales Analyst at

    1 week ago

    BURN Manufacturing Nairobi, Kenya Full time

    BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsub ...

  • ThinkWell

    Data Analyst at

    3 days ago

    ThinkWell Nairobi, Kenya Full time

    ThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, P ...

  • KCB Group

    Software Quality Assurance Engineer

    1 week ago

    KCB Group Nairobi, Kenya Full time

    ABOUT THE COMPANY · KCB Bank Group is East and Central Africa's oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region. · JOB SUMMARY · Academic & ProfessionalEducationBachelor's degree in Computer Science, Computer ...

  • Corporate Staffing Services

    Data Analyst

    6 days ago

    Corporate Staffing Services Nairobi, Kenya Array

    · Our client is a manufacturer of fertilizer and crop health produce. They are seeking to hire a dynamic and experienced Data Analyst · ResponsibilitiesCollaborate with the senior management team to identify data needs and objectives for improving business performance. · Collect ...

  • Ona

    Data Analyst Intern at

    6 days ago

    Ona Nairobi, Kenya Full time

    Ona is a social enterprise that builds the data infrastructure to drive change. We believe technology affords new opportunities for governments and development organizations to be increasingly data driven, collaborative and accountable. Our goal is never simply to build a great p ...

  • INKOMOKO

    Credit Analyst Manager

    3 days ago

    INKOMOKO Nairobi, Kenya Full time

    ABOUT THE COMPANY · Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. · Founded in 2012, Inkomoko has worked with more than 41,000 entrepreneurs across East Africa, including thousands of refugee en ...

  • Plan International

    Data Migration Analyst

    4 days ago

    Plan International Nairobi, Kenya Full time

    Plan International was founded over 75 years ago with a mission to promote and protect the rights of children. The organisation was set up by British journalist John Langdon-Davies and refugee worker Eric Muggeridge in 1937, with the original aim to provide food, accommodation an ...

  • KCB Bank Kenya

    Software Quality Assurance Engineer at

    4 days ago

    KCB Bank Kenya Nairobi, Kenya Full time

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional uni ...