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    Arabic Speaking Call Centre Agents at - Nairobi, Kenya - Flexi-Personnel

    Flexi-Personnel
    Flexi-Personnel Nairobi, Kenya

    5 days ago

    Default job background
    Full time
    Description
    Flexi Personnel Ltd is a HR Company that was founded in 2008.

    It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support.

    What makes us a unique Recruitment and Outsourcing Agency in Kenya, and the whole of Africa, is our systematic approach and listening to our clients' recruitment and payroll needs.

    We've offered and will continue offering appropriate solutions to our clients. We only forward candidates within the client's specification.

    As a Recruitment firm, integrity and value are key elements of our Recruitment, Staff Outsourcing, Payroll Management, and HR Consultancy services.

    We deliver to our promise to our clients within a 3-day deadline. This is enhanced by our dedicated team of recruitment, screening, and management experts.
    Summary

    Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Arabic language speaking call center agents.

    Duties and Responsibilities

    Assist our client's community and help resolve inquiries empathetically, accurately and on time.
    Make well balanced decisions and personally driven to be an effective advocate for our community.
    Investigate and resolve issues that are reported on client platform such as requests for account support.
    Respond to user inquiries with high quality, speed, empathy and accuracy.
    Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
    Identify inefficiencies in workflows and suggest solutions.
    Recognize trends and patterns, and escalate issues outside the company policy to the global team.

    Qualifications and Experience

    Between 21-35 years.
    Must be living in Kenya and have statutory documents.
    Must speak fluent English and Arabic languages.
    College education mandatory.
    Must be currently unemployed or working as a casual.
    Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
    High affinity and cultural awareness of political/social situation regarding the relevant market/region.
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