pauline wanjiru

I am a Telesales professional with in-depth knowledge of marketing strategies and consumer trends, excellent salesmanship, and persuasion skills. In addition, I am organized and thorough in my work, possess great communication skills with both superiors and peers and I exhibit professional and personable behavior with customers as well as coworkers. 

Telesales Representative

M-Kopa  Solar - April 2022 to date.

Key duties:

• Telesales: Call existing customers to upgrade them on phones, solar televisions, and many other products offered by the company.
• Rapport building and ensuring customers feel appreciated.
• Conversion Objectives: Ensuring the campaign achieves its conversions and sales objectives.
• Quality Objectives: Ensuring the quality of calling adheres to set quality standards.
• Productivity Objectives: To adhere to expected talk time benchmarks to maximize productivity.
• Follow-ups and feedback: Ensuring customer satisfaction even after purchasing the product.
• Working individually and as a team to ensure all KPIs are met.
• Volunteering in leadership roles as team captain.
• Place phone calls to potential customers to educate them on services and products offered by the company.
• Attending meetings to learn about new products and services or changes in current ones.
• Read and interpret sales reports to determine the best strategy for marketing.
• Answer phone calls from customers with inquiries or complaints and resolves the issue as quickly as possible.
• Obtain leads from the lead tracker, and then disposition feedback on the fresh desk.

Key Achievement

Recognized as the most outstanding agent in the entire telesales department and was issued an award letter documenting the same.

I got star praise for making the most phone sales in a week.

Loan Officer 

Walaka Capital • Nov 20221- March 2022

Key duties:

* Actively seeking out new sales opportunities through door-to-door marketing and cold calling.

* Establishing new business through lead generation (outreach and promotion) and closing sales.

* Loan processing/reviewing loan requests.

* Loan recovery.

* Assessing clients’ financial status.

* Evaluating creditworthiness and risks.

* Setting up payment plans with customers.

* Following up with customers about loan renewals.

* Monitoring progress of existing loans.

* Filling out loan application forms.

* Educating customers on the various company products.

Key Achievement

Developing prospects for new loans, therefore, expanding the client base.

Office Administrator

Techsurv Networks Ltd • March – Sep 2021

Key duties:

* Doing costing and preparing quotations. 

* Creating and updating databases and records for financial information, personnel, and other data.

* Tracking and replacing office supplies as necessary to avoid interruptions in standard office procedures.

* Submitting reports and preparing proposals and presentations as needed. 

* Contacting suppliers in a bid to obtain quotations for various stock supplies.

* Preparing LPOs and following agreed terms and conditions.

* Follow up and expediting of orders.

* Any other duties assigned by the general manager.

Key Achievement

Saved the company Kshs 30,000/= by securing a supplier for CCTV cameras at a fairly cheaper price than the current supplier.

Sales Call Centre Operator

Unateus Kenya Ltd • August 2020 – Feb 2021

Key duties:

* Making delivery calls and establishing rapport with customers through effective communication.

* Working on sales order targets through continuous reach out to prospective customers.

* Efficient utilization of product sales scripts when engaging with customer objections.

* Preserve the company’s reputation when dealing with customers’ complaints.

* Effective utilization of the CRM system. E.g. keying in customer information and order status progress.

Key Achievement

Provided personalized services to each customer, resulting in a high commendation from the supervisor.

Business Development Officer

Taifa Sacco Society Ltd • April 2019 – July 2020

Key Duties:

* Maintaining a thorough knowledge of company products and services.

* Conducting market research to identify new business opportunities.

* Preparation of sales forecast and reports.

* Handling customer requirements.

* Debt collection.

* Selling the company’s products/services by creating contacts and further doing follow-ups with the clients.

* Analysing customer feedback data to determine whether customers are satisfied with company products and services.

* Client appraisal for loan applications.

* Establishing and maintaining effective working relationships with clients.

* Keeping an eye on market trends and the competition.

* Opening new customer accounts.

Key Achievement

Successfully trained two interns on business development tasks.

Internship 

Taifa Sacco Society Ltd • Jan – March 2019)

Key Duties:

* Reviewing the documentation required to establish a customer’s account.

* Evaluating loan applications and confirming credit reference information.

* Ensuring loan application forms are well completed and documented.

* Reviewing payment history for established customers.

* Preparation of daily and weekly credit reports.

* Loan registration

* Updating and filing of application forms in a sequential format.

* Contacting members/clients regarding their credit applications.

* Loan monitoring.

* Using computers for various applications, such as data analysis and word processing.

* Resolving customers’ complaints.

* Maintaining loans and defaulters’ registers.

* Maintaining relationships with clients by providing support, information, and guidance.

* Working in a team to achieve desired results.

* Any other duties assigned

Dedan Kimathi University of Technology • Sep 2015 – Dec 2018

Skills gained at the end of the course include Analytical and problem-solving skills, the ability to work well under pressure, paying attention to detail, team working skills, organization and time management, interpersonal and communication skills, management and leadership skills, financial analysis and budgeting, etc.

KCSE

Othaya Girls Secondary School • Sep 2015 – Dec 2018

S K I L L S

Word processing and office software, Office administration and management, Financial management and budgeting, Leadership skills, Sales performance tracking and reporting, Retail sales, Competitor and market analysis, Excellent writing and communication skills, Interpersonal skills and ability to build rapport with clients, Good listening and problem-solving skills, Time management skills, Critical thinking skills, Ability to identify potential leads, Create company intro and pitch for service or product demo, Scheduling appointments with interested parties, Sales negotiation skills, Continuous follow-ups with multiple collaborators, Knowledge of research and strategy, Working knowledge of CRM software, Knowledge of sales management, marketing, strategic management, and business planning.