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Channel Development Coordinator - Nairobi, Kenya - Mr. Green Trading Africa Kenya Ltd
Description
Mr. Green Africa is a Nairobi-based recycling start-up whose vision is to change people's perceptions towards.Summary
The Channel Development Coordinator will be tasked with the responsibility of managing new Plastic Sourcing channels i.e Aggregators and Franchises within the assigned market through building a customer base that will complement the mainstream Sourcing channels sustainably.
He/She will work with business stakeholders in the assigned markets to profile, recruit and successfully onboard new agents as well as oversee supplier activations and other activities within his/her territory.
He/She expands the customer base by conducting studies to identify potential growth areas and planning new campaigns.He/She possesses strong technical product knowledge and cultural awareness of the customer demographic in his/her assigned market. He/She is creative and resourceful, and has good communication and negotiation skills.
Duties & Responsibilities
Identity and profile new markets for channel development
Design and development of Franchise & Aggregator play book
Recruit and Onboard new Franchisees and Aggregators as per the play book
Selling the value proposition to that targeted agents
Incentive plan
Training on plastic & processes
Technical training on clerk app
Facilitation of tools of work
Manage and execute activations & campaigns to improve marketing effectiveness and
Continuous monitoring & Evaluation
Audit risks and take mitigation measures to curb the risks return-on-investment (ROI) within all the Agent networks
Analyze new market trends, business opportunities and market segments in the local landscape.
Analyze performance of agents and take prompt corrective measures to mitigate against any losses
Gather market intelligence and report accordingly with proposed mitigation strategies
Implement customer attraction and retention strategies to improve customer loyalty within the agent network such as Tea Parties, Health days etc.
Manage service agreements with the agents.Negotiate with domestic partners on new and on-going business collaborations.
Key Performance Indicators (KPI's)
Number of new agents successfully onboarded
Number of active agents sourcing at the desired volume threshold
Delivery of sourced volumes targets in the right product mix as per the budget model
Supplier acquisition as per targets
Supplier retention rates above 80% MoM and quarterly
Supplier satisfaction rate with NPS of 8 and above
Troubleshooting of Issues & resolution rates as per supplier complaints (must be within 24 hours)
Channel profitability
Regional growth rates
Qualifications
Bachelor's degree in Business or equivalent qualification
Strong proficiency in Microsoft Excel, including data manipulation, formulae, pivot tables, and data visualization.
3-5 years experience in managing retail and last mile distribution
Excellent interpersonal and communication skills
Proven leadership skills and team management
Ability to work in a fast-paced team environment
Ability to collect and report data accurately
Solid analytical and problem-solving skills, with the ability to extract insights from complex datasets.
Excellent attention to detail and strong organizational skills to ensure accuracy in data analysis and reporting.
Effective communication skills, both verbal and written, to present findings and recommendations clearly and concisely.
Ability to work independently as well as collaboratively in a team environment.
Honest, independent, proactive and reliable worker