Valary Ambati
Customer Service / Support
Services offered
Hello! My name is Valary Ambati, and I'm a dedicated professional with a variety of experience in operations, digital marketing, and customer service. I am thrilled to offer myself as a committed and vivacious individual prepared to make a huge difference in a new career. I have a demonstrated track record of delivering outstanding customer experiences and fostering business growth. At Amref Medical Centre in Nairobi, where I started my work as a customer service intern, I honed my abilities to deal with enquiries from customers, handle grievances, and uphold trustworthy client connections. Throughout my employment there, I proved my capacity to offer timely and competent service, guaranteeing that client satisfaction was consistently attained. I later moved to a position as a Management Trainee at Ponea Health, building on my love of social media and digital marketing. In this role, I was responsible for managing a high volume of incoming calls while assessing client needs and making appropriate product recommendations. Along with that, I took the lead in developing and maintaining monthly content calendars, writing interesting posts for various social media channels, and consistently growing audience engagement and reach. I actively participated in the expansion of the business's online presence by putting into practice efficient digital marketing strategies, such as fundamental SEO methods and social media ad management. My duties also included managing the company's social media accounts and planning webinars, as well as making sure that eye-catching visuals were produced to raise brand awareness. My capacity to flourish in fast-paced situations, adapt to changing difficulties, and work well with cross-functional teams has repeatedly been shown throughout my career. I am well known for my excellent communication abilities, meticulous attention to detail, and dedication to producing top-notch results. I'm currently looking for a new opportunity to offer my abilities and promote business success thanks to my passion for providing excellent customer service, my proficiency in digital marketing, and my operational acumen. With my varied history, enthusiasm, and drive, I am certain that I will be an invaluable contribution to any organization. I appreciate you taking the time to read my introduction, and I'm looking forward to talking with you about how I can help your team succeed.
Experience
PONEA HEALTH, Nairobi - Management Trainee
FEB 2022 - JAN 2023
Manage large amounts of incoming calls.
Recommend potential products to customers by analyzing customer needs.
Identify and assess customers' needs to achieve satisfaction.
Creating and maintaining the monthly content calendars including copy writing and creating facebook, Instagram, Twitter and Linked In posts.
Grow the audiences, engagement and reach month on month across all social media channels
Reviewing customer feedback on posts in a quick and timely manner.
Contribute to team effort by accomplishing related results as needed.
Build sustainable relationships of trust through open and interactive communication.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.
Managing the corporate social media profiles by creating organic content to generate sales leads.
Identifying digital marketing strategies that help understand the dynamics of the online marketplace thus increasing the company's revenue.
Copywriting for the Ponea Health social media pages and corporate PR responsibilities.
Basic SEO and social media ad management.
Organizing webinars with different providers for their YouTube channel.
Creating artwork for social media platforms.
Vetting and hiring consultants to assist with the marketing team needs
Managing the marketing team
Preparation of internal and external Customer Experience Related reports based off customer feedback
AMREF MEDICAL CENTRE, Nairobi — Customer Service Intern
JULY 2021 - JAN 2022
Receiving and placing customer service telephone calls.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Resolving customer complaints, managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems.
Experience using e hospital systems and help with insurance claims
Creation and presentation of digital campaign work in line with current brand goals.
Collaborate with cross-functional teams including design, sales, and product to ensure alignment of marketing initiatives
Stay up-to-date with industry trends and best practices in digital marketing
SHARA Inc, Remote — Operations Intern
Work closely with the operations manager to oversee daily business operations.
Responsible for enforcing company policies and procedures within the office.
Proactively recommend improvements to increase sales performance.
Liaise with different departments to improve performance and work efficiency.
Monitor sales orders and supplier relations.
Compile sales reports and distribute them to relevant departments.
Attending any correspondence and emails by customers.
Keep updated on industry trends and the consumer market.
Curate social media content and write copy for the captions.
Maintaining and supporting existing relationships
Education
St Georges Girls Secondary School KCSE B
Jomo Kenyatta University of Agriculture and Technology. Bsc Strategic management
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