Jacob Kimathi

I am a highly grounded and Customer focused professional leader with a demonstrated Customer Service history and a strong dedication to helping customers resolve issues and cultivating a positive image of the company. I excel in both team environments and alone.

Also, I am Adept at setting up administrator and server accounts and working effectively to achieve goals both as a cross-functional team member and individual contributor.

I am resourceful and committed to continually advancing my knowledge  of relevant  technologies in service industry.

SHOP SALES MANAGER - PROMOTER

Qkuicom Connections / Jan 2022 – Dec 2023

• Selling mobile phone gadgets and accessories to customers.
• Making presentations and demonstrations to customers and other stakeholders.
• Training new staff on product  knowledge and selling points.
• Distributing samples and providing feedback for improvement to the management team.
• Following up with customers and providing guidance on product selection.
• Meeting daily targets and submitting sales reports.
• Searching for new business opportunities.
• Networking with relevant stakeholders.

TELELESALES CONSULTANT

Three Steers Hotel / Sept 2020 – Oct 2021

• Generating business leads to the sales team and closing acquired businesses through phone calls.
• Managing sales and marketing team to ensure brand growth is viable in their assigned regions, while also identifying, monitoring and maximizing territory Operations.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities against competitors.
• Developing a pipeline of sales for the hotel including accommodation, conferencing and outside catering.
• Processing enquiries by phone, email and customer visits in relation to the hotel.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.
• Identifying new opportunities for brand expansion.
• Providing sales training to new prospective agents/distributors.

Achievements

1. Reduced time spent on inventory by 30% by reorganizing warehouse design.
2. Exceeded retail sales goal by 20% per quarter over the course of one year.

Customer Service– Admin Assistant

Jubilee Insurance Co Ltd / July 2018 – July 2020

• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
• Keeping records of customer interactions, processing customer accounts and filing documents.
• Resolving customers concerns and answering their questions satisfactorily.
• Ensuring the completeness and accuracy of contracts, including monitoring all related liabilities and third-party contracts.
• Supporting development and implementation of new computer projects and new hardware installations
• Presenting and selling products through phone call and field presentations.
• Planning and coordinating logistics and materials for board meetings and staff events.
• Assists in the management of data related to the tendering process.

BSC. Mathematics and Computer Science 

Taita Taveta University, Voi 2013 - 2017

KCSE

Burieruri Boys Sec Sch, Meru

2009 – 2012

KCPE

St. Marys Pry Sch. Meru

2000 - 2008