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    Waiter at - Nairobi, Kenya - Accor

    Accor
    Accor Nairobi, Kenya

    2 days ago

    Default job background
    Full time
    Description
    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

    Summary
    You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

    What is in it for you:
    Employee benefit card offering discounted rates in Accor worldwide for you and your family
    Learning programs through our Academies designed to sharpen your skills
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    Career development opportunities with national and international promotion opportunities. The sky is your limit


    What you will be doing:
    Assist guests regarding menu items in an informative and helpful way.
    Have full knowledge of beverage lists and promotions, menu items and preparation methods.
    Speaks passionately and informatively about the offerings.
    Follow all safety and sanitation policies when handling food and beverage.
    Sets up and tear down service stations.

    Taking table orders for all food and beverage from the guests and serve in a professional and positive manner.

    Provides service within Fairmont and Hotel Standards
    Fosters a welcoming culture.
    Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal.
    Cash Handling
    Tailors Service flow to the diner's needs
    Review daily reports, arrival, VIP, group following up on action items.
    Aware of all business within hotel on a daily basis and able to guide guests accordingly.
    Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet.
    Attend to all guest requests, being constantly aware of anticipating guests needs.
    Ensure smooth running of each table.
    Help to ensure the smooth running of all guests requirements and needs on each table.
    Clear away any used crockery, cutlery etc.
    On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.

    Qualifications

    Your experience and skills include:
    Minimum 1 year experience in Food and Beverage preferably at a luxury property
    An operational knowledge and proficiency in Point of Sale System an asset
    Excellent written/verbal communication and interpersonal skills
    Strong guest service orientation
    Able to balance a variety of conflicting priorities while providing guest service
    Strong interpersonal and problem solving abilities.
    Ability to work well under pressure in a fast-paced environment.
    Ability to work cohesively and collaboratively as part of a team.
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