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    Kenya CD Lead at - Nairobi, Kenya - Unilever

    Unilever
    Unilever Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    On any day, 2 billion people use Unilever products to look good, feel good and get more out of life - giving us a unique opportunity to build a brighter future.

    Great products from our range of more than 400 brands give us a unique place in the lives of people all over the world.

    Summary


    The Customer Development Lead is responsible for development and execution of the customers and channels strategy and customer business plan, to achieve short and long-term business results.

    He/she owns the contacts with the customer and is the custodian of Customer and Channel understanding in Kenya market. He/she is responsible for development of CD excellence and market competitiveness within his/her team of account management. The role is also responsible to localize the Category Growth Strategy and executes strategically aligned commercial plan in market.

    If you are passionate about the development and execution of the customers and channels strategy and customer business plan, to achieve short and long-term business results then this role is just for you.

    What Will Your Main Responsibilities Be

    Develop and manage the long and short-term plan for the relevant account(s)/channels in line with the agreed targets set in the strategic plan.

    Responsible for delivering the total annual sales plan, both in terms of topline growth and gross margin.

    To manage the strategic interface between Unilever and the relevant Customer and set the strategic priorities for the Customer Business Plan.

    This involves developing excellent relationships with contacts in Supply Chain, Marketing and Finance.
    Achieve substantial business results on the Customer P&L
    To provide strong leadership of the account team and category strategy and planning teams.

    In particular, to provide ongoing coaching and development to ensure that the team members have the opportunity to realise their full potential.

    To establish and continuously develop the customer team framework for delivery of the long- and short-term plan.

    To work closely with relevant stakeholders to develop and execute the overall Customer Development strategy and to contribute to the overall company strategy.

    Responsible for the development of Customer Development capabilities for the future.
    To build CD excellence and market competitiveness within his or her team, deploy core capabilities required to win by Channel and Customer, core skills such as Catman / Shopper / NRM

    Lead the Category Strategy and Planning Teams to deliver category growth opportunities and champion the Category strategies within the account.

    Provide leadership to the Category Strategy and Planning Teams to work closely with Brand, CMI, NRM to build customer sell-in
    To lead for the equity, diversity and inclusion ambition of the Customer Development function
    As a member of the Leadership Team, jointly responsible for operations, communication and the leadership of organisational and behavioural change

    Essential
    Experiences & Qualifications

    12+ years of Sales experience, preferably cross-functional
    Strong customer facing experience and proven track record is a must
    Strong Category management experience
    Proven people management capabilities

    Desirable

    Cross functional experience in Customer Marketing, Trade Category Management, Shopper Marketing and Field Sales operations.

    Skills

    Developing and Implementing the Customer / Channel Business Plan
    Customer Management and Selling Essentials
    Optimising Promotion Sell-out
    Leveraging Strategic Customers
    Developing Customer Relationships
    Business Planning (S&OP)
    PoP Execution and Monitoring
    Business Strategy and Formulation
    Negotiation
    Innovation mindset
    Commerce channels execution and digital business models
    Commercial Strategy and Business Acumen / NRM
    Category Growth Management
    Data-Drive Mindset
    Customer and Retailer Understanding

    Business & Leadership Skills

    Strategic thinking and writing
    Communication and storytelling
    Stakeholder Management
    Lateral Influence without Authority
    Process Thinking (Discipline)
    Ability to join the dots and show the big picture

    Leadership

    You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.

    You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you.

    You can balance challenge with support and coaching.

    You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

    Critical SOL (Standards of Leadership) Behaviors


    PERSONAL MASTERY:
    Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.


    PASSION FOR HIGH PERFORMANCE:
    Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.


    TALENT CATALYST:
    Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
    PURPOSE &


    SERVICE:
    Has humility, understanding that leadership is service to others, inside and outside Unilever.


    CONSUMER LOVE:
    Invests time inside and outside to understand the needs of consumers.


    BUSINESS ACUMEN:
    Creates sustainable growth with purpose, engaging different partners across the system for change.
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