Deborah Nyabwaya

Highly skilled Systems Engineer highly knowledgeable in designing, implementing, and managing robust, automated, and scalable infrastructure solutions. Equipped with experience in continuous integration, continuous delivery (CI/CD), cloud technologies, and containerization. Adept at bridging the gap between development and operations teams to streamline workflows, optimize processes, and enhance overall efficiency. 

August 2022 to Date: Infrastructure Security Engineer at Bayobab Kenya 

Managing and administering Windows domain controller, Email communications, SharePoint, Virtual environment, Enterprise storages, Server hardware, Enterprise backup, Printer, Office 365, Service desk, data centre (Production & DR). 

Assisting in data centre and system related projects including upgrades and migrations. 

Performing daily system health checks and intervene on any likelihood of system errors and malfunctions and keeping a documentation of the vulnerabilities and the intervention measures taken. 

Provide Tier-2 service system support to users; escalate and coordinate all Tier-3 incidents support with contracted support partners for resolution as per the external support SLA and IT Service Level Agreement with the Business. 

Performing system installations, systems upgrades, systems migration and rollout of new software patches and updates. 

Coordinating and performing decommissioning of legacy systems; create system growth plans and monitoring resource utilization. 

Creating and assigning appropriate system roles and system access permissions as defined and signed-off by the business. 

Performing disaster and backup recovery tests as per the schedule, preparing necessary reports, following up and resolve identified failures or errors. 

Performing preventive maintenances for server infrastructure as per the schedule including applying patches and server upgrades whenever necessary. 

Prepare appropriate reports to help in the operations and decision making. 

On-boarding new users on all organizational systems, and all infrastructure including servers, workstations, routers, etc. 

Technologies Used: VMWare, VMWare Cloud Directory, Office 365, cPanel, VEEAM, Active Directory, Azure AD, Intune, FortiGate 

April 2022 to September 2022: Cloud Engineer at Looku 

Troubleshooting any issues regarding AWS Services with a focus on deployment services, monitoring, and networking. 

Architecting and designing microservices infrastructure. 

Managing deployment of Kubernetes clusters leveraging EKS. 

Deploying Amazon LightSail and troubleshooting any networking issues that may arise 

Implement CI/CD pipelines using Bitbucket to automate workflows. 

Technologies Used: Bitbucket, Git, AWS, Docker. 

October 2021 to August 2022: Associate IT Administrator at VitalRay Health Solutions 

Managed the Active Directory Domain Services for objects management (users, contact, groups, network printers, and network). 

Responsible for Active Directory Administration to provide strategic and tactical direction for Active Directory Services, Identity, and Access Management, Role-Based Access and Control, and Segregations of Duties. 

I ensured that new users are well on-boarded and trained on all organizational systems, and all infrastructure including servers, workstations, routers, etc. 

Assisted in installing new/rebuilding servers, configuring service settings, directories, storage, etc. in accordance with standards and project / operational requirements. 

I provided remote and hands-on administration of various hardware and desktop applications. 

Assisted in purchasing hardware and software, prioritizing return on investment to optimize IT spending. 

Assisted in administration of network server designs, configured network hardware, software and databases and set up end-user devices access. 

Assisted in the management of ESXi servers, Virtual Infrastructure and Virtual Centre. 

Provided on-site installations and technical support for windows, IOS and Linux workstations. 

Assisted in management of Sophos Endpoint security management and ensure back-ups have taken place on time and effectively. 

Responsible for monitor and troubleshoot network issues including routers, switches, VPN and Wireless broadband connection for windows 2008 to 2019 servers.  

Technologies Used: VMWare, Hyper-V, Google Workspace, ESXi, Active Directory, Sophos 

February 2020 - January 2021: IT Support Officer at Kenya Broadcasting Corporation (KBC) 

Installed, maintained, and upgraded applications used in Television and Radio transmission such s WASP and Synergy. 

Refined the logical design of the databases so that they can be translated into specific data models. 

Analyzing, troubleshooting, and repairing technical faults on transmission equipment and systems 

Ensuring that there is minimal loss of service when equipment fails by quickly identifying and implementing alternative methods of service provision 

Setting up and operating equipment and transmission links during outside broadcasts. 

Installing, maintaining, upgrading, and testing new DBMS versions that were deployed within the corporation. 

Communicating regularly with technical, applications and operational staff to ensure database integrity and security. 

May 2019 - September 2019: IT Support Intern at Feed the Children, Kenya 

Assisted in the rolling out of the SharePoint Human Resource Management System that digitized Human Resources functions and responsibilities. 

Operated an IT helpdesk for rendering prompt assistance to users who reported IT incidences and problems over the phone or physically. 

Updated and maintained the IT database that stored the records of the organization’s IT assets and consumables. 

Worked with the IT team in undertaking quarterly IT audits. 

Carried out regular servicing and maintenance of ICT equipment, which include cleaning and blowing; antivirus update and scanning. 

Liaised with the IT team to train the staff on the SharePoint system, its workflows and did follow-ups on how users interacted with the system.   

Rolled out a training program at the Dagoretti Center branch to teach the staff members that weren’t conversant on how to use the computer, computer application basics. 

Collaborated with Information Systems team on the management and implementation of IT projects at the field offices. 

Provided technical support to workshops and meetings onsite and off-site including preparation, installation and operation of equipment such as the projector. 

Installed, maintain, and upgraded computer equipment, software, and peripherals. 

Sept 2015 - Dec 2019: Jomo Kenyatta University of Agriculture and Technology 

Bachelor of Business Information Technology, Second Class, Upper Division.  

Jan 2011 - Nov 2014: Mary Hill Girls, High School 

Kenya Certificate of Secondary Education, Grade: A-(Minus)