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    Voice Branch Officer at - Nairobi, Kenya - Standard Bank Group

    Default job background
    Full time
    Description

    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services.

    "Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value
    Summary


    A 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.

    Qualifications
    Minimum Qualifications


    Type of Qualification:
    First Degree

    Field of Study:
    Business Commerce

    Experience Required
    Client Coverage

    Personal and Private Banking
    3-4 years
    Experience in complaints management and application of complaints regulations. Experience in data analysis, problem identification and reporting. Experience in understanding the groups operations, understanding distribution channels, products, processes, and systems.

    Additional Information


    Behavioral Competencies:
    Articulating Information
    Developing Strategies
    Directing People
    Examining Information
    Following Procedures
    Interpreting Data


    Technical Competencies:
    Compliance
    Project Management (Project Mgmt)
    Remedial Action Development
    Risk Acceptance
    Risk Identification


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