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    Beneficiary Services Intern - Nairobi, Kenya - World Food Programme

    World Food Programme
    World Food Programme Nairobi, Kenya

    Found in: beBee S2 KE - 4 days ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.

    JOB SUMMARY

    Accountability to affected populations (AAP) is one of the core values that helps WFP to provide the best possible service to the people it assists. WFP's commitment to AAP is founded on two main principles:Affected people have a right to be actively involved in the decisions that affect their lives.Engaging affected people in programme decisions makes food assistance more effective.To operationalize and achieve these commitments to AAP, the WFP Kenya Beneficiary Services team focuses on the following components: beneficiary engagement and communications, community feedback and response mechanisms (CFM), mobile monitoring (mVAM) and beneficiary identity management.STANDARD MINIMUM QUALIFICATIONSEducation : Currently enrolled in the University and have completed at least two years of undergraduate studies or have recently graduated from an undergraduate or graduate programme within the last 6 months from a university in the field of Community development, social sciences, data management, Communications, or other relevant .Language : Fluency in written and spoken English.

    RESPONSIBILITIES

    Under the guidance and Support of the Beneficiary Services team, the intern will:Receive, log, respond to, escalate, manage feedback received through the three CFM channels (email, SMS, helpline) and provide feedback to the complainant within agreed timeframes. Analyse, categorize, and consolidate information about calls received and issues raised.Assist in capturing feedback throughout each stage of the project cycle from a beneficiary perspective by incorporating community consultations with appropriate attention to age, gender, and other characteristics.Work jointly with the entire beneficiary services team to regularly review and maintain the beneficiary feedback database.With guidance from the beneficiary services supervisor, interact with relevant units within WFP, partners, and government to escalate and follow up on complaints.Assist in drafting beneficiary communication materials.Administer mVAM surveys by collecting and submitting accurate, complete, and timely qualitative and quantitative data as required.

    REQUIRED SKILLS

    Reporting, Written communication, Confidence, Ability to coordinate, Communication

    REQUIRED EDUCATION

    Bachelor's degree

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