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Theatre Nurse at
4 days ago
Luton Hospital Nairobi, Kenya Full timeLocated at China Centre (along Ngong Road), The Luton Hospital is a highly reputable and trusted Level 4 private medical service provider known for its quality specialist health care. We are a state-of-the-art, ultra-modern inpatient and outpatient medical facility that continues ...
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Temporary Nurse/Matron at
3 days ago
HIAS Refugee Trust of Kenya Nairobi, Kenya Full timeHIAS is the global Jewish nonprofit organization that protects refugees—including women and children, and ethnic, religious, and sexual minorities—whose lives are in danger for being who they are. · SUMMARY · The Temporary Matron/Nurse will manage the welfare of clients at HIAS' ...
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Temporary Nurse/Matron
5 days ago
HIAS Refugee Trust of Kenya Nairobi, Kenya Full timeABOUT THE COMPANY · HIAS Africa delivers holistic protection to refugees and other forced migrants at heightened risk in Africa, through direct assistance, capacity building and advocacy in partnership with governments, other entities and beneficiaries. · JOB SUMMARY · The Tempor ...
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Centre Manager- Rongai
1 week ago
Bliss Healthcare Nairobi, Kenya Full timeABOUT THE COMPANY · Bliss Healthcare is a leading integrated healthcare network in Kenya providing complete outpatient services. We take pride in providing efficient, accessible, quality and affordable healthcare services, across 37 counties in Kenya's Urban and Rural Communities ...
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Phlebotomist - Mountain View
3 days ago
Ampath Nairobi, Kenya Full timeABOUT THE COMPANY · At AMPATH, we've found that helping people means so much more than medical treatment. It's only when we combine care with nutrition and family support, education, counseling, insurance, jobs and financial independence, and self-sufficiency that we truly change ...
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Centre Manager
1 week ago
Bliss Healthcare Nairobi, Kenya Full timeABOUT THE COMPANY · Bliss Healthcare is a leading integrated healthcare network in Kenya providing complete outpatient services. We take pride in providing efficient, accessible, quality and affordable healthcare services, across 37 counties in Kenya's Urban and Rural Communities ...
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Administrative Assistant, CIME at
4 days ago
Aga Khan University Hospital Nairobi, Kenya Full timeAga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing an ...
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Case Manager
2 days ago
Absa Bank Limited Nairobi, Kenya Full timeAbsa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. · Job Summary · To guide customers with th ...
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Dental Nurse at
4 days ago
Penda Health Nairobi, Kenya Full timePenda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates. · Role Summary: · This role ...
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Physiotherapist- Kawangware
1 week ago
Equity Afia Nairobi, Kenya Full timeABOUT THE COMPANY · We are a network of franchised medical out patient centres run by qualified and experienced doctors who have come together to provide high quality, affordable and accessible healthcare to most Kenyans. · JOB SUMMARY · Qualifications/RequirementsDiploma in Phys ...
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Lecturer - Trauma and Emergency at
21 hours ago
The Nairobi Hospital Nairobi, Kenya Full timeOpened in 1954, The Nairobi Hospital has excelled in medical expertise and services provision and has deservedly earned recognition throughout East Africa and beyond as an advanced diagnostic, treatment and referral centre. · REF: TNH/HRD/LTE/03/2024 · SUMMARY · Reporting to the ...
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Senior Officer
4 days ago
The Nairobi Women's Hospital Nairobi, Kenya Full timeABOUT THE COMPANY · At The Nairobi Women's Hospital, we are growing as we deliver on our promise and live to our vision "We are Trusted with The Health Care of Our Women In Africa". · JOB SUMMARY · Job Description: Based at the Gender Violence and Recovery Centre and reporting to ...
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EMC Case Management Assistant at
21 hours ago
Britam Nairobi, Kenya Full timeBritam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. · Job Purpose: · Con ...
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Medical Officer- Kisii
1 week ago
Bliss Healthcare Nairobi, Kenya Full timeABOUT THE COMPANY · Bliss Healthcare is a leading integrated healthcare network in Kenya providing complete outpatient services. We take pride in providing efficient, accessible, quality and affordable healthcare services, across 37 counties in Kenya's Urban and Rural Communities ...
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EMC Medical Claims Assistant at
3 days ago
Britam Nairobi, Kenya Full timeBritam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. · Job Purpose: · Con ...
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Social Worker at
2 days ago
The Nairobi Hospital Nairobi, Kenya Full timeThe Nairobi Hospital has excelled in medical expertise and services provision and has deservedly earned recognition throughout East Africa and beyond as an advanced diagnostic, treatment and referral centre. · REF: TNH/HRD/SW/02/2024 · SUMMARY · Reporting to the Charge Nurse, the ...
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Care Manager at
1 day ago
Imara Mediplus Medical Centre Nairobi, Kenya Full timeThe Imara Mediplus Centre is a multi-specialty outpatient medical facility, attended by doctors and specialists, focused on providing holistic all inclusive care.We create better lives, by providing access to world-class healthcare services with compassion. · JOB SUMMARY: · The C ...
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Clinical Officer
4 days ago
Africare Nairobi, Kenya Full timeAfricare is one of the most experienced and largest African-American led non-profit international development organizations, and we are leaders in development assistance to Africa. Since our founding in 1970, Africare has delivered more than $1 billion in assistance to tens of mi ...
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Care Management Assistant at
1 day ago
Britam Nairobi, Kenya Full timeBritam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. · Job Purpose: · Re ...
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Medical Officer at
1 day ago
International Rescue Committee (IRC) Nairobi, Kenya Full timeThe International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization. · Key Responsibilities · Program management. · Ensure all patients are attended to daily in the hospital. · Ensure the hospital is running effectively in all the ...
Contact Centre Nurse at - Nairobi, Kenya - AAR Insurance
Description
AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network.
Overall Purpose of the JobTo ensure the provision of high-quality customer service with respect to medical and non-medical business customers.
Key Responsibilities
Handling customers' queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage.
Drive progress towards the goal to reduce operational costs and increase the total number of customers via retention by answering calls in a professional and informative manner.
Issuance of both In (IP) and outpatient (OP) approvals for admissible requests for insured members within the policy guidelines, and as per the approved SLA.
Adherence to admission and discharge protocol for claims reserve, authorized cost, cover benefits and duration.Communication with stakeholders on the management of cases and financial liability through calls and emails.
Respond to queries from clients, intermediaries, and service providers by answering telephone calls, interviewing clients, and verifying information as well as liaising with Care Managers and Underwriters on the scope of cover for the various schemes benefits.
Escalate Customer queries to the relevant job role where necessary.Maintain a professional ambience at all times, especially while discharging official duties.
Maintain and improve quality results by adhering to standards and Customer Experience guidelines.
Maintain the communication process by logging in 90% of interactions through CRM(Customer Relationship Management) for visibility.
Promote the AAR insurance's Customer Service Charter.
Support all internal and external AAR insurance medical and non-medical business activities and those of stakeholders.
Any other duties as may be directed by the management from time to time.
Education, Experience & Competencies
Holder of a Bachelor's Degree/Diploma In Nursing (KRCHN), Health Management or in a related field.
Possession of Health System Management qualifications would be an added advantage
Kenya Registered Nurse/Kenya Registered Community Health Nurse
Possess 2-3 years' relevant experience in Care Management with a medical underwriter.
Experience in a medical/insurance Call Centre unit will be an added advantage
Good analytical, reporting, presentation and problem solving skills.
Strong organizational skills; ability to prioritize work and meet deadlines.