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    Case Manager - Nairobi, Kenya - Absa Bank Limited

    Absa Bank Limited
    Absa Bank Limited Nairobi, Kenya

    17 hours ago

    Default job background
    Full time
    Description
    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited.

    Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.

    Job Summary
    To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:
    Responsibilities


    Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.

    Escalate All complaints/feedback triggered via calls to respective departments or to the line manager for further action.
    Promote the FAK medical products by offering guidance to the prospective customers.
    Respond to the insured customers about benefits inquiries.

    Guide the insured Members about their benefits management, advise about the appropriate service providers and other related member benefit matters.

    Negotiate costs with service providers for sustainable costs containment.
    Carry out outbound calls and follow ups for the post hospitalized members.
    Handle any other tasks as assigned by the line manager

    Qualifications and Experience

    A bachelor's degree or diploma in nursing or clinical Medicine and Surgery
    Minimum of 1- 2 years' experience in a similar role.
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