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Tito Lofty  Ngige

Tito Lofty Ngige

Customer service Agent/Researcher/Project Manager
Nairobi, Nairobi Area
KSh1,000 / hour
Approximate rate

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About Tito Lofty Ngige:

I offer exceptional customer service skills.I always. I wear different armours in my professional field-Project Management,Research, Data management & Analysis,Activist,Public Relations,Coach & Counsellor.

I strive to be an all rounded Humanitarian personnel that always  has the interest of people at heart and delivers.

Am always ready to learn to diversify my skills & Knowledge.Lets network & work together.

Experience

WORK EXPERIENCE
Oct 2022- Present.       CCI KENYA
                               CONTACT CENTRE AGENT-SHUTTERFLY CAMPAIGN USA
.Offering necessary assistance & support to client.
.Provide information about the campany product to new & existing customers.
.Responding to customers enquires & resolving complaints or forwarding them to the appropriate departments for solutions.
.Keep customers informed & satisfied at all times.
.Attending to calls & correspondences,providing information with respect to insurance policies and communicating any changes.

June 2020 to 30th April 2021      Assistant Project Officer
                                                        Household, Menstrual Hygiene & Publicity
                                                        Life Bloom Services International (LBSI)
ROLES
Household
Assessing households and planning for food and other fieldwork logistics essentials within areas of operation in Naivasha Sub-county.
Development of work plans with deliverables quarterly & annually.
Development of assessment /data collection, Food issuing list & evaluation exist tool.
Documenting inform of photos and short clips some of the voices of
            households supported
Sharing short report with Life Bloom staff as the field activities are going on.
Preparing a full report inclusive of pictures and sharing with P.O
Continuously identifying very needy cases and initiating conversations with
            Life Bloom team on the same.
Working with partners like Red Cross, Government departments on behalf of
            Life Bloom as guided by PO or CEO

Menstrual Hygiene
Developing topics to be discussed in school and for girls out of school on MHM
Working with the Sustainability officer to develop fundraising campaigns for
          the pads project.
Working with the Mother mentors to ensure that the girls have a safe place
          to receive sanitary towels and discuss upcoming issues of MHM.
Working with Red Cross in partnership to carryout MHM activities in Kambi
         Turkana
Developing local proposals and concepts for fundraising for the pads
Development of Assessment/data collection & sanitary issuing tools.
Timely reports on MHM training, Field visits and online campaign for donors.
Carrying out sales of the product when we have adequate supply of the  product
Working with the CEO to source for a good partner to produce for the organization the sanitary towels.
Maintaining sanitary stock inventory.

Publicity
Leading the team in networking & formulating of strategic partnerships
Formulating or implementing sustainability campaign or marketing strategies
Team lead in local fundraising
Facilitate and coordinate advocacy based forums
Organization publicist both local & international
Maintaining the organization website
Updating the organization social media

ARCHIEVEMENTS
1. Distributed food packages to 289 Households in Naivasha Low Income areas for 4 months in Covid -19 Rapid Response -Household Program
2.  Supported OSIEA Project food distribution to 207 prostituted women in Naivasha for 4 months.
3.Created an online campaign on Global Giving platform to solicit for sanitary towels funds & spearheaded Planning of organization first virtual fundraising event that raised KSH 294,000/=
4. Reinforced partnership with Naivasha Kenya Red Cross in the course of sanitary towel distribution to 100 women for 8 months & girls also purchase of a 5000liters water tank  for a marginalized community in Suswa.
5. Managing Organizations’ social handles and creation of organization YouTube and Linked in platforms.

23rd -27th Nov 2020             Research training, Data collection using ODK (Open Data Kit) , Infant/Toddler Environmental Rating Scale (ITERs Assessment Tool) & Report writing  on  Childcare Feasibility Study By Africa Early Childhood Network.

June 2019 -June 2020.   Volunteer Ass Project Officer   

Young Men Champions in Ending Gender    Based Violence (Y-MCEG)
1.SGBV/GBV case Management
2.Data Entry
3.Logistics
         
September 2019-June2020             Sales Assistant
                                                          Blessed Boutique
High level personalized customer service
Technical Management

August 2019-September 2019            Data Entry and Verification
Birth and Death records Naivasha Sub-County.

1st Aug201 8- 30thJan 2019               Production Line Inspection
                                                            Keroche Breweries
Checking on KEBS Stamps, bottle caps, correct dates and labeling.
Checking on under-filled and over-filled bottles.
Checking on chipped necks, broken bottles and different brand bottles.

22nd May 2017-12th Aug2017   Field Attachment at   Naivasha Safe House
Court hearing of a defiled 3 year old girl by the dad 
Counseling sessions with the beneficiaries.
Report writing of monthly intake and discharge of beneficiaries.

Education

May - June 2021                 Manage Successful Impact Evaluation Surveys (MSIES) Course  by Dime World Bank Group.

Sep2014-Nov2018        Karatina University Bachelor of Arts in Community Development   Obtained Second Class Upper Division

 

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