Rhoda khavai
Services provided: Other Customer Experience & Tech Support , Project Management , Admin - Social Media Managers , Business Consulting Services
About Rhoda khavai:
CUSTOMER SERVICE | INFORMATION TECHNOLOGY
Customer Service and Information Technologyprofessional experienced in drivingorganizational
growth and profitability through implementing strategies that enhance customer acquisition, brand
loyalty, and maximization of customer value as well asproviding efficient ICT solutions.Professional
experience includes serving as Customer Service Representative with Influx Inc., as Call |Tele sales
Agent with Jumia Group PLC.,as well as a Call Center Agent with Calltronix Ltd.,among other roles.
Proven experience in handling clients' queries and resolving complaintswithin set timeframes and
Service Level Agreements (SLAs), informing customers on the company's products and services, as well
as increasing revenue by identifying and maximizing cross-selling and upselling opportunities.
Exceptional skills in customer service, interpersonal relations, and communication both oral and
written.
Experience
Influx Inc.
Customer Service Representative (Remote), October 2020 to date.
In this capacity have among other things:
Increased volume of sales and brand loyalty by maintaining a positive, professional, and
empathetic attitude toward clients at all times.
Effectively built the capacity of Junior Customer Service Agents through orientation, training,
and providing mentorship to effectively handle customer inquiries and complaints.
Reduced chances of loss by ensuring adherence to standard operating procedures in the
processing, issuance, and reconciliation of tickets with the use ofthe CRM system.
Improved productivity and attainment of set targetsby encouraging and contributing to clear
and open communication, as well as explaining complex matters in an informative, inspiring,
and motivational way.
Jumia Group PLC
Call | Tele Sales Agent, August 2018 –September 2020
Enhanced clients' experience by guiding callers through troubleshooting, navigating the
company site, and using products and services with ease.
Widened profit margins through generating sales leads and maximizing opportunities to cross
sell and upsell products when they arise.
Efficiently handled customer inquiries, and ensured full resolution of complaints to customer
satisfaction.
Increased overall operational efficiency by providing exceptional support to managers and co
workers.
Calltronix Ltd
Call Center Agent, August 2017 –July 2018
Ensured that clients were not inconvenienced by utilizing and managing information and
communication technologies to handle high volumes of calls.
Providedexcellent customer service to clients and handledqueries and requests with
professionalism, and patience. Integrity and attention to detail.
Effectively handled tasks assigned to me including opening and closing out call records, and
following communication scripts when handling different topics.
Resolved client complaints through inbound and outbound calls, as well as handled queries
and provided feedback through social media channels.
Education
Bachelor of Arts in Information Technology
Mt. Kenya University, 2017.
Certificate in Leadership and Management.
Kenya Institute of Management, June 2019 December 2020.
Customer Service Apprentice Program
Influx Inc, 2021.
International ComputerDriving License (ICDL)
East Africa Institute of Certified Studies,
Professionals who compete with Rhoda
Professionals offering similar services to those of Rhoda khavai
Professionals in the same Customer Service / Support sector as Rhoda khavai
Professionales offering Other Customer Experience & Tech Support services
Professionales offering Project Management services
Professionales offering Admin - Social Media Managers services
Professionales offering Business Consulting Services services
Professionals from different sectors near Kasarani, Nairobi Area
Other users who are called Rhoda
Jobs near Kasarani, Nairobi Area
-
Internal Auditor at
Found in: beBee S2 KE - 3 days ago
Kenya Wine Agencies Limited (KWAL) Nairobi, Kenya Full timeThe purpose of the role is to plan in conjunction with the Internal Audit Manager and lead in carrying out specific audit exercises both on a continuous basis and on periodic scheduled audits mainly involving regular reviews of the KWAL's operational processes and related financi ...
-
National Radiology Officer
Found in: beBee S2 KE - 1 week ago
International Organization for Migration Nairobi, Kenya Full timeABOUT THE COMPANY · Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. · With 162 member states, a further 9 states holding observer status and off ...
-
Deputy Director, Capacity Building at
Found in: beBee S2 KE - 1 week ago
Kenya Institute for Public Policy Research and Analysis (KIPPRA) Nairobi, Kenya Full timeThe Kenya Institute for Public Policy Research and Analysis (KIPPRA) is an autonomous public institute that was established in May 1997 through a Legal Notice and commenced operations in June 1999. In January 2007,His Excellency the President signed the KIPPRA Bill into law and t ...