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Kelvin Kigotho

Kelvin Kigotho

ICT support admin

Services provided: Webdesign , Microsoft Excel , Customer support , Network Administration , Networking, Hardware & System Admin , Windows 10 , Technical Support / Help Desk (Hardware / Software) , Microsoft Office Specialists

Technology / Internet

Kiambu
KSh600 / hour
Approximate rate

Social

About Kelvin Kigotho:

I am a self-motivated professional with recognized ability and a proven track record of accomplishment in all facets of Information Technology. I can implement networks, computer applications and operating systems .I am also well versed with the latest hardware and networking systems along with a broad knowledge of system and applications compatibility.

Experience

PROFESSIONAL SKILLS AND/OR EXPERTISE

  • Providing help-desk support and resolve problems to the end user’s satisfaction as escalate problem (when required) to the appropriately experienced technician.
  • Monitoring and responding quickly and effectively to requests received through the IT help-desk.
  • Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilizing and maintaining the helpdesk tracking software.
  • Documenting all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Recording, tracking, and documenting the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Assisting with setting up new users accounts and profiles and dealing with password problems.
  • Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Installing of anti-virus software.
  • Applying diagnostic utilities to aid in troubleshooting.
  • Testing fixes to ensure problem has been adequately resolved.
  • Performing post-resolution follow-ups to help requests.
  • Evaluating documented resolutions and analyze trends for ways to prevent future problems.
  • Developing help sheets and frequently asked questions lists for end users.
  • Performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Installing, testing and configuring new workstations, peripheral equipment and software.
  • Maintaining inventory of all equipment, software and software licenses.
  • Managing PC setup and deployment for new employees using standard hardware, images and software. Assign users and computers to proper groups in Active Directory.
  • Providing updates, status, and completion information to management.
  • Accessing software updates, drivers, knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution.
  • Performing timely software upgrades as required.

Conducting electrical safety checks on computer equipment

Education

Information Communication & Technology management.

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