Angela Robb

A result driven and customer oriented professional with experience in customer management, operations and administration. I have excelled in defining, and identifying and analyzing customer needs in order to win customer loyalty. Improved operational efficiencies and ensured administrative tasks met company requirements. I have gained proficiency in; identifying new market leads, ensuring customer satisfactions, administration, operations management, business development and structuring/streamlining of departments. Moreover, some of the skills I have been able to acquire in the course of my work engagements include; customer relations, relationship management, business development, planning and coordination, implementation, monitoring, evaluation and reporting of all technical project activities as per organizations. I also possess the ability to work in a team and engage their efforts in order to achieve set objectives. My focus is to secure a position where I can utilize my organizational and communication skills and experience to improve operations and stakeholder engagement

Business Development: Experienced in sourcing and identifying possible market leads, nurturing relationships, converting leads into sales and develop marketing and sales strategies.
Key Accounts Management: Vastly experienced in developing key accounts through relationship management with customers, introducing products and services to existing and new clients, setting up sales strategies so as to trigger more sales and revenue.
Client/Customer Relations: Experienced in proactive client engagement through thorough product knowledge that results in better response to enquiries and complaints. Expert in reviewing customer trends/issues, proactively recommending solutions tailored to customer needs and providing high quality service to customers.
Articulate Communicator: Successfully ensure that I convey to customers what they want to hear applying positive language, remaining cheerful and ensuring they are satisfied with the service.
Relationship Management: Ability to establish and grow strong relationships/partnerships with
current and potential clients by interacting with them at a personal and individual level aided
through presentations in order to meet their needs.

BA Conflict Resolution & Humanitarian Assistance