Best professionals offering customer support representative services in Kasarani

Customer Support Representative

Description

A customer support representative is a professional who provides assistance to customers through various communication channels, such as phone, email, or live chat. They are responsible for resolving customer complaints, answering questions, and providing solutions to their problems.

Requirements

To become a customer support representative, one typically needs to have excellent communication skills, both written and verbal. They should be able to work well under pressure, be patient, and have a positive attitude. Additionally, they should have basic computer skills and be familiar with customer relationship management (CRM) software.

Accreditations and Certifications

While not always required, having certifications such as customer service certifications or language proficiency certifications can be beneficial for customer support representatives. It shows that they have the necessary skills and knowledge to provide excellent customer service.

Choosing the Best Service Provider

When choosing a customer support representative, consider their experience, communication skills, and availability. Look for someone who is responsive, proactive, and able to resolve issues efficiently. It's also essential to check their reviews and ratings to ensure they have a good reputation.

Questions to Ask

• What experience do you have in customer support?
• How would you handle a difficult customer?
• Can you provide examples of successful customer support experiences?
• How do you stay up-to-date with industry developments and best practices?

References

For more information on customer support, you can refer to the following resources:

• Customer Service Institute
• National Customer Service Association
• Customer Experience Professionals Association

Average Prices

The average hourly rate for a customer support representative in Kasarani, Nairobi Area, Kenya is between 150 and 250 KES. However, this can vary depending on the level of experience, the type of industry, and the specific requirements of the job.

Requesting a Quote

To request a quote for customer support services, simply provide the necessary details about your project, such as the scope of work, the required skills, and the desired timeline. The service provider will then provide a quote based on their expertise and the requirements of your project. Once you accept the quote, the service provider will begin working on your project, and you can track their progress and communicate with them through the platform's messaging system.

Fees for Customer Support Representative freelancers

The average daily fee for the experienced freelancers is 1,500 KES.

The fee varies depending on the city in which the are located. For instance, the average daily for a Customer Support Representative in Nairobi is 1,800 KES while in Mombasa is 1,200 KES or in Kisumu is 1,600 KES.