Berdine Atieno.

As a highly qualified Customer Support Representative, my experience aligns well with the qualifications you are seeking for the position, and I am confident that I would make a strong addition to your organization.
My natural communication and negotiation skills make me a uniquely qualified and useful candidate is a plus and I am also adept in quickly ascertaining customer needs, building rapport, recommending, selling and upselling products.

My proactive approach to identifying customer needs and presenting effective solutions has been a repeated factor in my success. I have built a reputation for diffusing tense customer situations with my personable demeanor and authentic approach to understanding their frustrations and the majority of these customers are normally satisfied with the resolution and always return to bring more business. 
I understand the importance of the role and I believe that my expertise would be a great match for your company. I am a fast learner and I generally enjoy engaging with people over the phone.

I have experience in Customer support, Sales and Telesales. I can also be a live chat agent as I have the skills to excel in this role as well.

My natural communication and negotiation skills make me a uniquely qualified and useful candidate. I am also adept in quickly ascertaining customer needs, building rapport, recommending and upselling products

My proactive approach to identifying customer needs and presenting effective solutions has been a repeated factor in my success. I have built a reputation for diffusing tense customer situations with my personable demeanor and authentic approach to understanding their frustrations and the majority of these customers are normally satisfied with the resolution and always return to bring more business. 

 

March 2022-April-2022.

I did a digital customer care course with Generations Program Kenya. I got proper training on being a great customer representative as well as a sales person.

I got a chance to sharpen my organizational and time management skills as these were part of the syllabus.