Best professionals offering live chat agent services in Westlands

Services for Live Chat Agents in Westlands, Nairobi Area

Professional Requirements

Live chat agents in Westlands, Nairobi Area must possess excellent communication and interpersonal skills, with the ability to handle multiple conversations simultaneously.

Recommended Accreditations and Certifications

While not mandatory, certifications in customer service or digital marketing can be beneficial for live chat agents.

Choosing the Best Service Provider

When selecting a live chat agent, consider their experience, language proficiency, and ability to respond promptly to customer inquiries.

Questions to Ask a Live Chat Agent Before Hiring

• What experience do you have in providing live chat support?
• What is your language proficiency, and can you communicate effectively with customers in English?
• How do you handle complex customer inquiries or issues?

Useful References

For more information on live chat support, refer to the following resources:

• Industry reports on customer service trends
• Best practices for live chat support

Average Prices for Live Chat Agents in Westlands, Nairobi Area

The average hourly rate for live chat agents in Westlands, Nairobi Area ranges from 150 to 250 KES.

Requesting a Quote for Live Chat Services

When requesting a quote for live chat services, provide details on the scope of work, including the number of hours required and any specific requirements or challenges the live chat agent will face.

Fees for Live Chat Agent freelancers

The average daily fee for the experienced freelancers is 600 KES.

The fee varies depending on the city in which the are located. For instance, the average daily for a Live Chat Agent in Nairobi is 550 KES while in Mombasa is 450 KES or in Kisumu is 400 KES.