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Kasarani
Michael Mbugua

Michael Mbugua

Self driven

Customer Service / Support

Kasarani, Nairobi Area

Social

Services provided

I have 2 years of experience in Customer Service having worked with Majorel-Group Kenya and Jumia Kenya the E-commerce company.

Some of the skills acquired include;

Strong communication and interpersonal skills
Ability to resolve customer complaints and issues efficiently and effectively
Experience with CRM software and ticketing systems
Familiarity with industry-specific regulations and procedures
Strong problem-solving and decision-making abilities
Proficient in English and Swahili
Strong attention to detail and ability to multitask

Objective: 
To obtain a customer service position where my skills and experience can be utilized to improve the customer experience and drive business growth.

Customer service
Customer support representative
Approximate rate: KSh 200 per hour

Experience

I have 2 years of experience in Customer Service having worked with Majorel-Group Kenya and Jumia Kenya the E-commerce company.

Some of the skills acquired include;

Strong communication and interpersonal skills
Ability to resolve customer complaints and issues efficiently and effectively
Experience with CRM software and ticketing systems
Familiarity with industry-specific regulations and procedures
Strong problem-solving and decision-making abilities
Proficient in English and Swahili
Strong attention to detail and ability to multitask

Objective: 
To obtain a customer service position where my skills and experience can be utilized to improve the customer experience and drive business growth.

Education

Journalism and Media Studies.

Administrative assistance.

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