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Nairobi
Tecla Mumbua

Tecla Mumbua

Customer support representative

Services provided: Email, Phone & Chat Support , Customer Service Representatives , Planning & Scheduling , Project Management , Support - Data Entry Specialists , Support - Proofreaders , Other Customer Experience & Tech Support , Tech Support , Technical Support / Help Desk (Hardware / Software) , Support - Virtual Assistant Services

Customer Service / Support

Nairobi, Nairobi Area
(0)
$15 / hour
Approximate rate

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About Tecla Mumbua:

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Experience

 Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.  Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.  Intelligent Job Title with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.  Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.  Motivated Job Title experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.  Diligent Job Title brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying

Education

2018-05- DIPLOMA IN BUSINESS ADMINISTRATION 

2020-08 BUSINESS ADMINISTRATION AND MANAGEMENT

 Kiriri Women's University of Science and Technology 

2018-01- CERTIFICATE IN BUSINESS ADMINISTRATION 

2018-03 BUSINESS ADMINISTRATION AND MANAGEMENT

 Kiriri Women’s University of Science and Technology 

2012-01- MOI GIRLS HIGH SCHOOL. 

2015-09 Kenya certificate of secondary education

2002-01- KOMAROCK PRIMARY SCHOOL. 

2011-011 Kenya certificate of primary education

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