Clinical Coordinator Incharge - Nairobi, Kenya - Penda Health

Description

ABOUT THE COMPANY

Penda Health is an award winning company that is transforming healthcare in Kenya by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled patient experience at surprisingly affordable rates.

JOB SUMMARY

Key requirements and attributes Meet the basic qualifications of a Clinical Coordinator. 1 year working experience at Penda. A great champion of Penda Way demonstrating strong leadership skills. A track record of great performance across all areas from the PR.

RESPONSIBILITIES

Guide, mentor and coach team members, championing adherence to SOPs and regulatory standards to maintain high-quality patient care.Lead departmental operations in collaboration with the BM in ensuring financial and process efficiency i.e Mtiba reconciliation and balancing of the cash box.Create a welcoming environment for patients, addressing complaints promptly and managing inquiries effectively to enhance patient experience.Facilitate seamless communication with other departments and external partners, ensuring confidentiality and efficient coordination for optimal patient care.Guide on various payment methods, ensure adherence to billing protocols, and handle documentation accurately.Participate in training sessions, adhere to company policies, and uphold Penda's culture within the team and medical center.Optimize front desk workflow, handle and manage all incoming calls and external communications.

REQUIRED SKILLS

Following care plans, Patient care, Counseling, Ability to coordinate

REQUIRED EDUCATION

Bachelor's degree