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    Intern – Customer Care - Nairobi, Kenya - Equip Africa Institute

    Equip Africa Institute
    Equip Africa Institute Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Equip Africa Institute is a TVET accredited institution committed to competence, innovation and excellence. The Institute offers high quality competence-based diploma and certificate programs in various disciplines


    REF:
    EAI/REC/HRO/
    Requirements

    Qualification:
    Bachelors/Diploma in Human Resource Management, Business Management /Administration, Public Administration,

    Experience: 1 – 3years

    Responsibilities and duties;

    Front office customer service
    Ensures and provides quality service to both internal and external customers.
    Follow-up with potential clients and partners, inquiries, walk-ins etc.
    Telemarketing
    Publicize the Institute's activities and events to students and staff.
    Conduct customer surveys and report on the customer satisfaction feedback.
    Engage in Digital Marketing, Social media Marketing, Public relations.
    Researching and analyzing market trends and competitors.
    Updating databases (client details, partner details etc.)
    Prepares customer service summary reports.
    Any other duty as will be assigned from to you by your immediate supervisor/ Management.
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