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    Customer Care Call Attendant at - Nairobi, Kenya - Modern Coast Express

    Modern Coast Express
    Modern Coast Express Nairobi, Kenya

    1 day ago

    Default job background
    Full time
    Description

    Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda.

    Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda

    Responsibilities & Objectives.

    Handle a large volume of inbound and outbound calls in a timely manner
    Take customer calls and provide accurate, satisfactory answers to their queries and concern.
    De-escalate situations involving dissatisfied customers, offering patient assistance and support.
    Identify customer needs, research issues, resolve complaints, and provide solutions
    Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team
    Recommend improvements for systems and processes to boost organizational efficiency.
    Create and maintain record of daily problems and remedial actions taken using call centre data base.

    Required Skills & Qualifications.

    Diploma in communication or equivalent.
    Experience working in a call center or customer-support role
    Strong active-listening and verbal-communication skills
    Proficiency in problem-solving
    Ability to multitask and manage time effectively
    Ability to speak multiple languages especially those common along callers.

    Fluent English and Swahili(Nairobi), fluent English and Luganda (Kampala), fluent English, French and Kinyarwanda (Kigali) Fluent Swahili and Kirundi (Bujumbura).

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