Jackline Akoth

I am an enthusiastic cashier with over five years experience in a fast paced customer facing environments.

MAY 2022– JUNE 2023
CASHIER
QUIVER LOUNGE | NAIROBI
Duties and responsibilities
 Performed opening and closing procedures

 End shift reconciliation and Sending report
 Petty cash management
 Handled cash, mobile and card payments with precision, maintaining customer
confidentiality and discretion throughout.
 Used POS register system to total values and complete cheque, card, or mobile
payments.
 Educated customers on promotions, offers and special events to enhance product
sales.
 Helped meet business needs by working extra shifts.
 Coordinated and corporated with administration and other staff for productive
results.
JANUARY 2018 – FEBRUARY 2022
CASHIER
POTS AND PALMS RESTAURANT|NAIROBI
Restaurant Cashier
Pots and Palms Restaurant] | Nairobi, Kenya
Duties and responsibilities
 Used cash registers and POS systems to request and record customer orders and
compute transactions.
 Educated customers on promotions, offers and special events to enhance product
sales.
 Handled cash and card payments with precision, maintaining customer
confidentiality and discretion throughout.
 Completed opening and closing procedures each day.
 Delivered outstanding customer care with proactive sales and listening skills.
 Processed sales, exchange and refund transactions efficiently to reduce customer
waiting times.
 Helped meet business needs by working extra shifts.
 Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
 Trained and mentored new cashiers and clerks in correct processes.
JANUARY 2017– DECEMBER 2017
CASHIER
TRATTORIA RESTAURANT | NAIROBI
Duties and responsibilities
 Greeted customers entering and responded promptly to customer needs.
 Completed opening and closing procedures each day.
 Handled cash register and reconciliation of end shift reports
 Reduced customer wait times through optimised checkout processes.
 Handled cash and card payments with precision, maintaining customer
confidentiality and discretion throughout.
 Checked notes carefully to spot counterfeit currency

JANUARY 2021 – DECEMBER 2021
CERTIFIED PUBLIC ACCOUNTANT (CPA PART 1) 
KCA UNIVERSITY, NAIROBI
JANUARY 2010– NOVEMBER 2014
KENYA CERTIFICATE OF SECONDARY EDUCATION
MUHORONI SECONDARY SCHOOL, MUHORONI 

OTHER TRAININGS UNDERTAKEN
2021: PRACTICAL ACCOUNTING AT CORPORATE STAFFINGS
COVERAGE:
• Practical QuickBooks
• Online payroll processing including PAYE, NHIF and NSSF
• Preparing V.A.T and Withholding Tax Returns, Preparing Books of accounts and filing of
Corporate tax returns
2016: CERTIFICATE IN COMPUTER APPLICATION S AT MAGNATECH INSTITUTE