-
Digital Channels Officer
2 days ago
Credit Bank Kenya Nairobi, Kenya Full timeABOUT THE COMPANY · Credit Bank began its operation in 1986 and has thirty (30) solid years of commercial banking experience. It is licensed under the Banking Act and regulated by the Central Bank of Kenya. · Credit Bank is a privately owned bank incorporated in Kenya and is wide ...
-
Digital Channels Officer at
2 days ago
Credit Bank Nairobi, Kenya Full timeOur history dates back to 1986 when we were incorporated under the brand name, Credit Kenya Limited and commenced operations the same year as a financial institution. Later in 1995, we upgraded to a fully-fledged commercial bank and changed our brand name to Credit Bank Limited ( ...
-
Digital and E-Channels Officer at
1 week ago
Madison Group Limited Nairobi, Kenya Full timeMadison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. ...
-
Digital Channels Tech Lead
1 day ago
SAFARICOM Nairobi, Kenya Full timeABOUT THE COMPANY · Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom ...
-
Product Development Manager, Digital Channels at
21 hours ago
KCB Bank Kenya Nairobi, Kenya Full timeKenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional uni ...
-
Digital & E-Channels Support Officer at
1 week ago
Co-operative Bank of Kenya Nairobi, Kenya Full timeThe Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. · JOB REF - DSO ...
-
FREELANCE DIGITAL MARKETER
4 days ago
ECONOMY DESIGNER Verified Company Nairobi, Kenya Freelance KSh10,000 - KSh15,000 per weekDigital marketing will involve promotion of products and services through a variety of digital channels, using the internet and mobile technology. · You will develop a distinct online presence by attracting high numbers of internet followers through social media channels such as ...
-
ONLINE MARKETER
4 days ago
ECONOMY DESIGNER Verified Company Nairobi, Kenya Remote job with geographical restriction Freelance KSh10,000 - KSh15,000 per weekOnline marketing will involve promotion of products and services through a variety of digital channels, using the internet and mobile technology. · You will develop a distinct online presence by attracting high numbers of internet followers through social media channels such as F ...
-
Multimedia Communications Assistant at
6 days ago
Save the Children Nairobi, Kenya Full timeThe Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries · ROLE PURPOSE: · In this role, you will support the Communicati ...
-
Head Channels- Service Center at
9 hours ago
Equity Bank Kenya Nairobi, Kenya Full timeEquity Bank is one of the region's leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, ...
-
Digital Support Specialist at
4 days ago
KCB Bank Kenya Nairobi, Kenya Full timeKenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional uni ...
-
Assistant Manager
4 days ago
Stellar Human Resource Solutions Nairobi, Kenya Full timeOld Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushin ...
-
Marketing Specialist at
3 days ago
Umba Nairobi, Kenya Full timeUmba combines advanced tools and techniques to optimize risk exposures in emerging markets that are currently underserved by traditional banking services. · Summary · We are seeking a highly skilled and creative Marketing Specialist to join our team. The successful candidate will ...
-
Digital Marketing Associate at
1 week ago
Nairobi Institute of Business Studies (NIBS) Nairobi, Kenya Full timeIncorporated on 19 March 1999 under companies Act (Cap 486) Nairobi Institute of Business Studies (NIBS) is a reputable private tertiary training institution. It is a registered institution of higher learning by the Ministry of Higher Education, Science and Technology (MOHEST), t ...
-
Alternative Distribution Channels Manager at
6 days ago
Old Mutual Kenya Nairobi, Kenya Full timeOld Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, · Responsibilities · Integrity, Acco ...
-
Digital Marketing Specialist at
2 days ago
Frank Management Consult Ltd Nairobi, Kenya Full timeFrank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity. · Job Brief · The Digital Marketing Specialist charged with the responsibility to dev ...
-
Social Media Specialist at
1 week ago
Sistema Biobolsa Nairobi, Kenya Full timeSistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm, improve your energy security, and protect the ...
-
Commercial Director at
1 week ago
Fanisi HR Solutions Nairobi, Kenya Full timeFanisi is a HR consulting and management company that guides enterprises in setting up management and development of their workforce. We support Small and Medium Enterprises to excel in improving the people component of their businesses and organizations by building human capital ...
-
Enterprise Domain Architect
4 days ago
KCB Group Nairobi, Kenya Full timeABOUT THE COMPANY · KCB Bank Group is East and Central Africa's oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region. · JOB SUMMARY · The PersonFor the above position, the successful applicant should have the follo ...
-
Digital Engagement Officer at
4 days ago
Kenya Airways Nairobi, Kenya Full timeKenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. · Summary · The Digi ...
Manager, Digital Channels at - Nairobi, Kenya - HF Group
Description
Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.
Principle AccountabilitiesOversee resolution of systems related problems specific to Digital Channels.
This will involve handling queries from users and resolve or advise them accordingly as well as attending to systems failures to resolve or coordinate the resolution of the problem, liaising with software vendors to resolve systems issues or escalating where necessary.
Support Host to Host (H2H), 3rd Party systems/channels and Core Banking Integrations using different consumer protocols through Enterprise Service Bus (ESB).
Provide management oversight for the Banks Digital Channels to ensure projects, incidents, problems, service requests and escalations be dealt with according to defined set of policies, processes, procedures and SLA's.
Perform review of all Channel releases regularly to ensure optimal efficiency, reliability and stability as per agreed levels of service delivery.
Ensuring optimal performance and uptime of Digital Channels integration points in order to meet industry standards of acceptable TPS (Transactions Per Second) through the implementation of load testing procedures for API's using relevant tools like soapUI, POSTMAN, JMETER among others and cascading the same to support and development teams.
Participate in implementation/upgrade (projects) of Digital Channels by ensuring that requisite resources are provided to the assigned Project Manager in collaboration with internal/external teams.
Ensure real-time monitoring of Digital Channels performance by monitoring their KPI's through an automated monitoring and event notification system.
Provide Digital Channels test systems for User Acceptance Testing (UAT), UAT systems uptime and ensuring that functions/features are tested before being put on the live system.
Implement automated testing and deployment tools for realization of full DevSecOps environment.Maintain Channels documentation on system configuration or setup, details available and well understood, and provide resources/assist in user training.
Evaluate and ensure effectiveness of the Digital Channels (systems, people, policy, controls and procedures) with regard to user profile administration, protection against exposure to and impact of risks associated with unauthorized access.
Perform Application tuning and performance monitoring, identifying performance degradation trends, problem areas and actively participate in resolution.Ensure speedy closure of the issues and problems assigned to the team with pro-active prioritization and feedback.
Plan and put into action long-range solutions for resolving recurring difficulties with minimum user disruption - educate users to resolve simple recurring problems themselves.
Avail all scheduled reports and generate ad-hoc reports as requested by the Business Users.Ensure BCP for all Digital Channels under custody by running periodic tests for compliance.
Ensure periodic review of staff performance to encourage them meet the expectations stipulated and push them to perform even higher.
Participate in the implementation of IT related policies and undertake other tasks as may be assigned from time to time by the seniors in the bank's IT function.
Participate in Digital back-office processes automation, integration, and systems uptime, leveraging on open-source tools and Improvements among other tasks.
RequirementsKey Competencies and Skills
Hands on experience in Core Banking Applications and Channels integrations.
In-depth technical knowledge on Information Technology and current trends.
Excellent communication skills.
Strong analytical and problem-solving skills, with the ability to interpret data and make strategic decisions.
Project management skills.
Problem-solving skills.
Results oriented, excellent interpersonal skills, analytical thinker, problem solving skills, good communicator, self-driven and a team player.
Should have good knowledge of the bank's products in order to be able to interpret user needs, possesses general awareness of the bank's operating procedure with detailed knowledge of the Bank's Information Security Policy.
Ability to evaluate situations, provide proper guidance and make proper decisions, able to forecast, plan, and organize work for effective achievement of job tasks.
General awareness of the Bank operating procedures as well as detailed knowledge of the Bank's Information Security Policy.Minimum Qualifications, Knowledge and Experience
Bachelor's Degree in Computer Science, Information Technology, or related field.
Knowledge of UNIX and LINUX is required.
Governance certifications like ITIL or COBIT would be an added advantage.
IT certifications such as MCSE and Oracle will be an added advantage.
A minimum of 5 years working experience in a busy IT environment as a digital channel support with hands on role in Channels administration.
At least 3 years banking experience in Digital Channels Support and Projects