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    Cards Systems Technical Specialist at - Nairobi, Kenya - Co-operative Bank of Kenya

    Co-operative Bank of Kenya
    Co-operative Bank of Kenya Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act.

    The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965.
    The role

    The successful jobholder will be expected to:

    Ensure that all the Card and E-Channels Systems are properly managed and deliver business results and delightful customer experience.

    Handle queries from users and resolve them accordingly.
    Attend to system failure and resolve or coordinate the resolution of the problem.
    Ensure the well-being of the systems/ housing keeping.
    Escalate system issues to Head of Unit and further to software and hardware vendors.
    Follow up through JIRA, ensuring vendor keeps delivering on their part
    Provision of customer support enablement for the front-end staff
    Participate and carry out system implementation, rollouts and upgrades.
    Ensure that business systems are protected and secure including the implementation of the requisite business continuity procedures.
    Ensure uptime and efficiency of the business systems.

    Qualifications, Skills & Attributes
    The successful jobholder will be required to possess the following qualifications: –

    Bachelor's Degree in Computer Science, Engineering, or related field with a minimum of 2 years in a similar Cards system and Channels support position.

    Knowledge of card schemes (VISA, Mastercard) rules and regulations, transactions flows and message formats
    Strong knowledge of Debit /Credit card &POS operations including E-commerce environments.
    Working experience on Linux and Unix based environment with proficiency Linux scripting and associated tools
    A fair knowledge in EMV and 3D Secure transaction flows
    A through understanding of Hardware Security Module (HSM) encryption and decryption procedures
    Knowledge and experience on J2EE Web and Application Servers technologies such as WebLogic, JBoss and Oracle HTTP Server.
    Competence in API based technologies such as REST and SOAP APIs
    Knowledge and experience on Integration of Web Services to Enterprise Service Bus (ESBs) and associated tools
    Competence in Apache based technologies such as Tomcat, Apache HTTP Server
    Advanced knowledge in database- scripting using relational databases such as Oracle, MSSQL and MySQL
    Knowledge in Service Desk related technologies such as Jira among others
    ITIL foundation knowledge is an added advantage
    DevOps knowledge is an added advantage – supported containerized environment
    Knowledge in CI/CD technologies will be an added advantage
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