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    IT Officer Intern at - Nairobi, Kenya - ENGIE

    ENGIE
    Default job background
    Full time
    Description
    ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.
    Job Purpose/Mission
    Responsible for providing first line IT support. The tasks will include first level of troubleshooting, ticket creation and update/monitor. This will also involve installation, support and maintenance of user hardware and network infrastructure.
    Responsibilities

    Onboarding new users on IT systems
    Installing, configuring and maintenance of computer hardware, operating systems, and software applications on PCs.
    Monitor, troubleshoot, and in any case report network downtime to respective Internet Service Providers.
    Serving as the first point of contact for IT Support over the phone or email through ticketing system across the countries for both local support, database and Call Centre Solution Software Technical Support
    Perform remote and troubleshooting through diagnostic techniques and answering pertinent IT questions. Walk the user through the problem-solving process.
    Develop training materials for IT applications and systems
    Periodic software checks and updates on workstations.
    Advise on sourcing for computer hardware and accessories.
    Review and evaluate new Technological updates rolled out on Mobile Apps and Database.

    Working on tasks and projects identified jointly with the supervisor /partner , to help realize the department's objective and to perform any other duties assigned related to the delivery of the output and results expected by the business with regards to IT.

    Knowledge And Skills

    Experience :
    Minimum 0-1 years of experience
    Basic knowledge and understanding in Office 365 Administration
    Understanding of networking protocols and PABX systems
    Team player
    Basic knowledge and understanding in Office 365 Administration


    Qualifications :
    Degree/Diploma in IT/ BBIT/ Computer Science/ Computer Engineering
    CCNA/CISA is an added advantage


    Language(s):
    English
    Swahili


    Technology :
    Proficiency in Network Administration, MS Office, Computers and Smartphones


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