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    Senior Product Manager - Nairobi, Kenya - KCB Bank Kenya

    KCB Bank Kenya
    KCB Bank Kenya Nairobi, Kenya

    3 weeks ago

    KCB Bank Kenya background
    Description

    Key Accountabilities Duties and Responsibilities
    Perspective % Weighting to add up to 100% Output
    Product Development 25%

    • Drive product monitoring and control of Cash Management products in liaison with Cash Management BDMs, Relationship Managers and other relevant stakeholders.
    • Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in 'user' units.
    • Ensure adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.
    • Stakeholder management to ensure alignment on delivery of Cash Management products.
    • Restructuring products when necessary and Managing the restructuring process
    • Review existing products and continuously improve on them.
    • Formulate effective product documentation, policies and procedures, SLA's to effectively deliver the envisaged propositions
    • Issue resolution in relation to Cash Management products together with the Product support team
    • Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in 'user' units.
    • Contribute to the formulation of the sales budget/pricing process including concessions.
    • Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
    • Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes within Cash Management products
    • Using available products, e-Channel & e-Commerce marketing/sales performance i.e. volume, pricing and related revenue, provide impactful recommendations based on internal data, external trends, competitive forces and technology advancements.
    • Provide regional strategic input for the Cash Management products.

    Financial 20%

    • Achieve Product, e-Channels and e-Commerce revenue target and growth as determined.
    • Tracking and regular review of products and channels from client feedback and market trends to increase utilization of Cash Management products by current and prospective customers.
    • Together with the Head, Cash Management follow up with business development and other business segments to ensure appropriate drive of Cash Management products.
    • Identify and develop performance metrics to ensure attainment of business case objectives i.e. benefits realization tracking.
    • Manage unit's expenses in liaison with Head, Cash Management

    Service Delivery Client Focus 20%

    • Assist to implement a team culture that focuses on customer service and service delivery.
    • Manage and retain key stakeholder relationships and focus on building strategic relationships with key decision-makers.
    • Manage and coordinate Cash Management client engagement efforts across relevant business units when applicable by ensuring that individuals are clear on their contribution and expected outcomes.
    • Participate in customer surveys internal and external
    • Develop in-depth knowledge of the client's strategy, business, financial performance, industry outlook/trends, specific segment knowledge and general macroeconomic issues and trends in the country and ensure that this is transferred to the relevant internal

    Risk and Compliance Internal Processes25%

    • Ensure the implementation and regular review of product programme guides for all product sets.
    • Coordinate and assume responsibility for compiling and communicating to all stakeholders, on a regular basis, information relevant to Cash Management portfolio.
    • Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.
    • Responsible for the implementation and adoption within Cash Management unit of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.

    Brand and Culture 10%

    • Represent the Bank at sales forums and industry events.
    • Promote the KCB brand.
    • Create product awareness within the bank through quarterly training of branches, support and business-teams in order to embed a Cash Management culture
    • Planning and developing the marketing strategy for Cash Management products portfolio
    • fications

    Academic:

    • A Bachelors' degree in Business Management with a bias in Information Technology, Information Systems, Administration, Commerce, Accounting, Economics or Finance
    • Possession of MBA/ MSc. in a relevant field will be an added advantage

    Desired work experience and Skills:

    • At least 10 years work experience in Banking, 6 of which should be in Transaction Banking or Cash Management solutions
    • Vast experience in product development, support, and implementation
    • Commercial Awareness & Business Acumen: identify opportunities for revenue generation Excellent research, analytical, and problem-solving skills.
    • Technologically savvy and appreciation of current ICT trends.
    • Excellent research, analytical, and problem-solving skills.
    • Experience in customer relationship management
    • Integrity & courage to challenge actions within various business units and the status quo.
    • Strong persuasion, management and communication skills
    • Strong organizational skills
    • Excellent stakeholder management skills
    • Creative approach, with the ability to anticipate challenges and develop innovative solutions.

    Professional Qualifications:

    • Professional qualifications in IT or Sales
    • Master's degree in a relevant field from a recognized institution is an added advantage

    Ideal Job competencies

    Technical Competencies

    • Good knowledge of Cash Management solutions and processes
    • Good understanding of the CBK and Banking Acts and their implications on the organization.
    • General awareness of the banks products and services.
    • General awareness of the banks procedures and the requirements of the Cash Management operations manual.
    • A detailed knowledge of the market segments targeted.
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