Ken Obuya

PROFILE

An accomplished, self-driven, proactive, business minded, partnerships and project management professional with over six years experience in consumer sales, GSM, Telecommunications, Fiber Technology and Fintech. Holds a Bachelor’s degree in Media Science from Moi University. Possess solid grounds in driving sales performance, in-depth knowledge of account management, team management and brand development. Proven ability to ensure that day to day work is carried out in line with the agreed policies, procedures and quality standards. Seeking a position that will enable full utilization of my skills to the full potential and add value to the Organization.  

Senior Account manager.                                                                            September 2021-February 2023. 

• Hit and surpass Quarterly targets & increased the monthly revenue from 12M to over 70M with the best customer service. 
• Engaged, negotiated, onboarded, trained & managed 250 new partners & their DSRs and maintained good, healthy working relations with the existing ones. 
• Collaborated with the marketing team to ensure effective & strategic branding & grew the customer base to over 800 thousand.
• Formulated sales strategies and grew existing customers by obtaining new orders & scheduling promotions, through effective planning, data analysis on past performance, and projections. 
• Submitted timely activity and results reports on excel & powerpoint, monthly sales forecasts to ensure good product availability & resolved all customer escalations in a timely manner.
• Managed 2 senior account managers and 42 field sales agents remotely & led the team to consistently achieve 110% of monthly sales quota through effective sales training & coaching.

National Sales Lead.                                                                                                   April 2021-August 2021. 

• Actively seeked out and obtained new customers to a tune of 1M a day. 
• Formulated sales strategies and grew existing customers by obtaining new orders & scheduling promotions to increase sales through partner stores. 
• Lead sales team of 2 and coordinated the development of sales targets, metrics & KPIs & achieved growth and hit sales targets for Q2 & Q3. 
• Achieved objectives through effective planning, developing sales goals and strategies, analyzing data on past performance, and projecting future performance. 
• Ensured all SLAs are met and customer satisfaction was top notch with the highest NPS. 

Dakaney Kerow Communications.                                                            August 2020-March 2021.

Home Fiber Sales Team Leader for Westlands & Parklands Zones. 

• Sold Safaricom home fiber internet solution to over 70% penetration to households through a team of 20 agents to become the best Zone in both acquisition and retention nationwide. 
• Recruited, trained, managed & supervised a team of over 20 sales agents & ensured they delivered on Acquisition & Retention targets month on month. 
• Organized for activations and came up with different sales strategies to drive sales.
• Shared Timely reporting of sales activities, Sales forecasts and strategies. 
• Did upselling and cross selling all other products and increased the monthly revenue by 5%. 
• Worked closely with the technical team and ensured all issues were resolved within SLA. 

YDX Agency.                                                                                                            March 2020-August 2020.

 Home Fiber Zonal lead for Ngong Zone. 

• Profiled over 5,000 apartments (25,000 households) in Kajiado (Kiserian, Ngong, through to Karen) for fiber connection. 
• Rolled out and sold Safaricom home fiber internet to 89% of the homes profiled. Trained & supervised a team of 20 sales agents & ensured they delivered on Acquisition & Retention targets and became the best countrywide. 
• Did upselling and cross selling all related products and increased the revenue to over 2.5M a month. 
• Worked closely with the technical team and ensured all issues were resolved within SLA.

Cluster Champion for Rongai Cluster.                                                December  2019 to February  2020.

• Profiled 16,000 homes in Rongai for fiber connections & sold the solution . 
• Trained & supervised a team of 20 sales agents & ensured they delivered on Acquisition and retention targets monthly through upselling & cross selling. 

Top Image Africa.                                                                                               April 2019-November  2019. 

Trade Development Representative for the Greater Western Region.

• Won the best salesperson of the year award 2018/2019 GW region in all acquisition, retention and NPS. 
• Profiled over 2000 apartments (10,000 homes) in western Nyanza & sold fiber cable to over 60% and ensured 90% retention while meeting SLAS & maintaining a higher NPS. 

Gap Marketing Agency.                                                                                   April 2017-April 2019. 

Trade Development Representative-Greater Western Region.

• Won the best salesperson of the year award for 2017/2018 GW region in all acquisition, retention and NPS. 
• Profiled over 2000 apartments (10,000 homes) in western Nyanza & sold fiber cable to over 60% and ensured 90% retention while meeting SLAS & maintaining a higher NPS. 

EDUCATION BACKGROUND. 

• 2015: January-July. The Tony Elumelu Foundation-Certificate in Entrepreneurship. 
• 2010-2014: Moi University. BSc Media Science-Second Class Honors Upper Division. 
• 2005-2008: Kisumu Boys’ High School-Kenya Certificate of Secondary Education-Grade B+. 
• 1996-2004: Manyatta Primary School- Kenya Certificate of Primary Education- Grade B+ (348/500) marks.