Jobs
>
Nairobi

    Customer Quality Assurance Manager, Africa - Nairobi, Kenya - d SOLAR

    d SOLAR
    d SOLAR Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through four hubs in Africa, China, South Asia and the United States, d.light has sold over 20 million solar light and power products in 70 countries, improving the lives of over 100 million people. d.light is dedicated to providing the most reliable, affordable and accessible solar lighting and power systems for the developing world.

    JOB SUMMARY

    The job holder will define and specify activities, processes and standards to fulfill the quality requirements for manufactured materials, components and products. S/he will continuously monitor the quality of products received, stored, dispatched to ensure all meet set and agreed standards to drive consistent product experience to the end customer across markets. (Africa)RequirementsDesired Skills and ExperienceA degree in a Technical related field (Electronics preferable) – a Diploma in Quality Control Management will be an added advantage.Six Sigma, Quality Gates, Quality tools and Audit certifications are desired.Minimum of 6-10 years in a busy quality assurance and product development environment in a manufacturing set-up – Consumer electronics/Home Appliances or Solar Appliances Preferable.Well versed and deep understanding of quality management processes, and procedures.Working knowledge of MS office application, well versed in presentations and had been interacted with cross functions teams, Suppliers and Market.Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.Superior verbal and written communication skills (multiple language will be an advantage), with an emphasis on tact and diplomacy (Swahili language knowledge is preferable).Excellent organizational, multi-tasking and time-management skills.Passion for social enterprise, development of people and environmental benefits.

    RESPONSIBILITIES

    Quality management: Sample and visually monitor quality of all import's products, Local manufacturing products, stocks in the trade, received, and ensure all products being dispatched meet the quality requirements and product labeling to comply with country specific quality standards.Analysis: Ensure to drive and guide primary analysis of customer return, field defects and ensure to deliver the analysis reports to Manufacturers for improvement. Follow-up for timely implementations of solutions. Weekly and monthly analysis report to Product Quality & engineering team. Lead and drive the solution for Non-product related & customer awareness related issue.Project Management: Track data, identify improvement projects and manage cross functional implementation to maintain and improve quality standards.Data Management: Set and Audit data accuracy in system and Ensure that Data input to system is accurate and complete for product failure rate analysis. Proactively and consistently highlighting any field failure and ensure follow-up for timely actions and implementation of solution.Auditing, monitoring, and determining the quality of Local manufacturing processes and/or outputs against defined internal and regulatory standards. Auditing of Cross functional departments i.e. Service centers, ware-house, call centers, etc. to ensure that Pre-defined protocols are being followed which leads to customer satisfaction.Training & Guidance: Training to teams across Africa, coaching & guidance to execute the quality improvement activities, special Quality drive execution and time to time Quality project execution.Safety: Ensure and coordinate all safety and quality standards are adhered to from the point of product storage and movement within the Warehouse, support with communication of and adherence with the company wide safety awareness initiative ensuring a safe, productive work environment for all & respective in-house service/repair centers. Organizing for the disposal of unrepairable goods.Reports: Manage Weekly and monthly MRM (management review meeting) report for Africa. Report and troubleshoot manufacturing process deviations and defects in finished goods.Maintain the infrastructure and systems necessary to ensure the timely delivery of quality products consistently.KPIsTurnaround time (TAT).Improve speed of Issue identification, timely and accurate data diagnosis, containment, & resolution.Product Defect Rate improvement.Auditing & Improvement.Carry out inspection and Analysis within specified time.Gap Analysis and Improvement plan.Meet all safety KPI.Weekly and monthly QC reports Daily.

    REQUIRED SKILLS

    Project management, Budgeting, financial planning, Reporting, Process development, Quality control and supervision, Documentation and record keeping

    REQUIRED EDUCATION

    Bachelor's degree

  • Michael Page

    Africa Policy Manager at

    1 week ago

    Michael Page Nairobi, Kenya Full time

    Michael Page Africa is the division of PageGroup specifically dedicated to the recruitment of managers and senior executives on the African continent. Our international team of over 50 consultants operate from our offices in Paris, Casablanca and Johannesburg providing a full sea ...

  • Nature Conservancy

    Africa Partnership Manager at

    4 days ago

    Nature Conservancy Nairobi, Kenya Full time

    We work with local communities, governments and organizations to conserve Africa's important places. Africa is special. Its wild lands and waters are home to incredible numbers and diversity of species living close to people. · WE'RE LOOKING FOR YOU · As Partnership Manager, you ...

  • Nature Conservancy

    Africa Partnership Manager

    5 days ago

    Nature Conservancy Nairobi, Kenya Full time

    ABOUT THE COMPANY · The Nature Conservancy strives to build resilient human and natural communities in Kenya that are better equipped to adapt to an uncertain future that will include drought, economic shocks, and political change. · We help strengthen governance, diversify econo ...

  • Diageo

    Africa Customer Manager at

    6 days ago

    Diageo Nairobi, Kenya Full time

    Diageo is the world's leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry. · Summary · The Africa Customer Manager is responsible for co ordinating all Customer service (OTC) operations across the region, meeting m ...

  • Adam Smith International

    Project Manager – Horn of Africa at

    1 day ago

    Adam Smith International Nairobi, Kenya Full time

    Adam Smith International is an award-winning global company that delivers impact, value and lasting change through economic growth and government reform. Our reputation as a global leader has been built on the positive results our projects have achieved in many of the world's mos ...

  • Adam Smith International

    Project Manager – Horn of Africa

    1 week ago

    Adam Smith International Nairobi, Kenya Full time

    ABOUT THE COMPANY · Adam Smith International is an award-winning global company that delivers impact, value and lasting change through economic growth and government reform. Our reputation as a global leader has been built on the positive results our projects have achieved in man ...

  • Palladium International

    MEL Regional Manager, Africa at

    1 week ago

    Palladium International Nairobi, Kenya Full time

    Palladium develops and delivers solutions that create positive impact for communities, businesses, societies and economies. We transform lives and create enduring value by working with governments, corporations and non-profit organisations. · Summary · The MEL Regional Manager wi ...

  • The Cigna Group

    Business Development Manager Africa

    1 week ago

    The Cigna Group Nairobi, Kenya OTHER

    The job profile for this position is Sales (IC) Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career? · We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new tal ...

  • Cigna

    Africa Business Development Manager

    3 days ago

    Cigna Nairobi, Kenya Full time

    ABOUT THE COMPANY · Cigna is a global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24/7 with an expansive network built to help them meet their health goals ...

  • Cigna

    Business Development Manager Africa

    1 week ago

    Cigna Nairobi, Kenya Full time

    ABOUT THE COMPANY · Cigna is a global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24/7 with an expansive network built to help them meet their health goals ...

  • NTT

    Senior Marketing Manager, East Africa

    1 week ago

    NTT Nairobi, Kenya Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • NTT Limited

    Senior Marketing Manager, East Africa

    1 week ago

    NTT Limited Nairobi, Kenya Full time

    ABOUT THE COMPANY · NTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global I ...

  • Roche Kenya

    Regional Quality Manager, East Africa at

    1 week ago

    Roche Kenya Nairobi, Kenya Full time

    Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people's lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare - a strategy that aims to fit the ri ...

  • Fairtrade Africa

    Commercial Manager – Eastern Africa Region

    1 week ago

    Fairtrade Africa Nairobi, Kenya Full time

    ABOUT THE COMPANY · Fairtrade is a global movement which addressees the injustices of conventional trade by supporting smallholder farmers and workers to secure better terms of trade. · Fairtrade Africa, a member of the wider International Fairtrade movement represents Fairtrade ...

  • Staffrite

    Branch Manager at United Bank for Africa

    1 week ago

    Staffrite Nairobi Area, Kenya Full time

    United Bank for Africa (UBA) PLC is a leading pan-African financial services institution with a global footprint. We have a clear purpose to be a role model for African businesses by creating superior value for all our stakeholders. We are looking to fill the position of a Branch ...

  • Rainforest Alliance

    Senior Manager, Regional Training Africa at

    1 week ago

    Rainforest Alliance Nairobi, Kenya Full time

    The Rainforest Alliance is a growing network of people who are inspired and committed to working together to achieve our mission of conserving biodiversity and ensuring sustainable livelihoods. Through creative, pragmatic collaboration, we aim to rebalance the planet by building ...

  • Novo Nordisk

    Commercial Effectiveness Manager, Middle Africa at

    1 week ago

    Novo Nordisk Nairobi, Kenya Full time

    At Novo Nordisk, we are driving change to defeat diabetes and other serious chronic conditions. Novo Nordisk is a global healthcare company with more than 90 years of innovation and leadership in diabetes care. · The position · As our new Commercial Effectiveness Manager, you wil ...

  • Genesis Analytics

    Africa - Practice Manager, Human Development at

    2 weeks ago

    Genesis Analytics Nairobi, Kenya Full time

    Our purpose is to unlock value in Africa. We use our analytical capabilities to improve decision-making and, through better decisions, to unlock substantial value for our clients and society. While we are the largest economics-based consulting firm in Africa, we use a large numbe ...

  • Fairtrade International

    Commercial Manager – Eastern Africa Region at

    1 week ago

    Fairtrade International Nairobi, Kenya Full time

    Fairtrade International is an internationally recognized, non-profit organization that works to secure fairer trade terms so that farmers and workers in developing countries can invest in a better future for themselves and their communities · Key Performance Areas · Market Access ...

  • Chemonics International

    Program Manager, East and Southern Africa at

    1 week ago

    Chemonics International Nairobi, Kenya Full time

    At Chemonics, we believe our mission of helping people live healthier, more productive, and more independent lives is driven by our commitment to service-service to our mission, to our beneficiaries, to our clients, and to our staff. · Summary · The program manager is responsible ...