Gayline Stacy

I am a self-motivated, focused, hardworking and resilient lady who has pursued a bachelor’s degree in Business Management and Information Technology. I am an enthusiast of teamwork with ability to work diligently under minimal supervision.  I can as well adapt technical skills in solving several challenges. I have experience in office administration, human resource management and customer service

Aug 2020 –  HR & Administrative Assistant - The HSBS Group K ltd

• Managing the front office
• Answering incoming calls, handling customers queries through phone
• Providing customers and guests with products and services information
• Managing the director’s diary and office calendar
• Act as a liaison between the staff and the management through the manager
• Maintain office petty cash and act on office replenishes on time
• Keep proper filling of office documents
• Updating and filing sick sheets and leave forms
• Attend to employee’s emergency issues among others

July 2019-July 2020 Customer Care Executive – Airtel Kenya

My duties are but not limited to:

• Giving information and helping to solve customers’ problems
• Answering customers enquires or passing then to the appropriate department
• Selling Airtel products
•  Communicating with clients and customers about their experiences with a product or service
• Providing advice on purchasing products or services

Jan 2018 – May 2019 Volunteer at the County Government of Migori (Human Resource Department) 

• Updating of HR policy files.
• File Census and perform Internal Quality Audit.
• Updating the Company’s data bank system and responding appropriately.
• Attending to employees Medicare issues.
• Sorting and dispatching letters and notices.
• Filling of leave and sick sheet forms

August 2017- Data Clerk at IEBC

• Identifying voters with the kiems kit.
• Counting of votes.
• Assisting voters to identify their preferred candidate.
• Performing any task as assigned by the Presiding Officer 

Jan 2016- April 2016 Industrial attachment with KPLC Nairobi- HR Department

Duties and responsibilities:                           

• Processing invoices from Medical Service Providers.
• Processing of casual payments for the one day casuals.
• Receiving, sorting and dispatching letters.
• Filling of Sick Sheet Forms.
• Processing of Check offs.
• Issuing of Smart-cards.
• Preparing of Medicare Monthly Report.
• Updating of HR policy files.
• File Census and perform Internal Quality Audit.
• Updating the Company’s data bank system and responding appropriately.
• Attending to employees Medicare issues.

2014-2017: Bachelor of Business Management and Information Technology (BMIT).

• Kabarak University