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    ICT at - Nairobi, Kenya - World Health Organization (WHO)

    World Health Organization (WHO)
    World Health Organization (WHO) Nairobi, Kenya

    1 day ago

    Default job background
    Full time
    Description
    The World Health Organization is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland.

    DUTIES
    Under the supervision of the Operations Officer, the Information Technology Officer is responsible for the following duties:

    Manages and oversees information technology infrastructure services and project management of IT projects in the country office.
    Supervise and manage daily activities of the information technology team, ensuring service requests are attended to.

    In coordination with UNON responsible for the installation, maintenance, configuration, administration, and reliable operation of the LAN/WAN network infrastructure in compliance with WHO standards.

    Responsible for the maintenance, configuration, administration, and reliable operation of managed workstation environment, data centre server farm, and data storage areas within the country.

    Manage, support, and maintain collaborative tools, such as SharePoint and other online video conferencing platforms
    Implement and ensure appropriate processes for data protection, backup, disaster recovery, and fail over procedures are in place.
    Monitor server and communications infrastructure performance, including VSAT, Internet links and services and telephony systems.
    Responsible for security/cybersecurity processes and procedures and ensure prompt remediation of discovered threats and vulnerabilities.
    Responsible for capacity and transition planning, and overall infrastructure performance.
    Develop and maintain appropriate documentation and policies related to end-user support and the infrastructure.
    Provide internal training/support to staff on the use of computer hardware, software and IT related services/tools.
    Contribute to the preparations of budgets, work programs, and spending plans related to information and communications technology.

    Collaborate with IT colleagues in the WHO Regional Office and other country offices as well as WHO HQ for regional and global IT projects as and when necessary.

    Maintain the IT assets inventory (hardware, software and licenses).
    Performs other duties as required.


    REQUIRED QUALIFICATIONS
    Education


    Essential:
    University degree or equivalent training and/or experience, in Computer Science, Electrical Engineering or any other related field.

    Desirable:
    PRINCE2, ITIL, Microsoft and CISCO Certifications will be an asset.

    Experience


    Essential:

    At least 5 years of experience in the implementation, administration, and maintenance of workstations, servers and network infrastructure, end-user support and project management.


    Desirable:

    Experience in project management as well as solid knowledge of technology trends for effective user and ICT infrastructural support.

    Skills

    Strong knowledge in LAN/WAN architecture, configuration, and administration.

    Practical knowledge and administration of Microsoft Windows server and workstation operating systems, active directory, and associated components, end-point detection and response systems, backup software applications.

    Practical knowledge and understanding knowledge of virtualization, Hyper-V, VMWare, or equivalent.
    Practical knowledge and understanding of CISCO switches, routers, active devices, and software.
    Knowledge in implementation and managing IT security/cybersecurity systems and tools.

    Good analytical and problem-solving skills be intuitive with a high sense of responsibility towards achieving results in a timely manner.

    Demonstrated ability to write technical documentation and use various project management methodologies
    Ability to work well in a team setting and under pressure.

    WHO Competencies

    Teamwork
    Respecting and promoting individual and cultural differences
    Communication
    Producing results
    Moving forward in a changing environment

    Use of Language Skills


    Essential:
    Expert knowledge of English.
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