truphy ngore
Services provided: Appointment Setters , Customer Service Representatives , Typists , Call Centers / Telemarketing , Data Entry
About truphy ngore:
Highly motivated and customer-oriented professional seeking a customer service position where I can utilize my exceptional communication skills and problem-solving abilities to deliver excellent service and ensure customer satisfaction.
Experience
CORE QUALIFICATIONS
Zepz (Sendwave)- User Support Protection Representative April 2021- June 2023 Served as a User Protection support Representative at Zepz Digital Team, the Group powering global remittance brands WorldRemit and Sendwave. We would liaise with the Compliance and Dispute teams to onboard new users and flag suspicious activities. Duties included:
MonsterConnect- Agent October 2020-March 2021 Served as an Agent at MonsterConnect, an Online sales acceleration platform that helps sales teams generate more leads through live conversations and Emails. Duties Included:
Sportpesa- Customer Service Representative April 2016 – Nov 2019:Worked as a Customer Support Representative at Sportpesa betting firm, Kenya's leading online gaming platform. Responsibilities Included:
Ison Bpo-Customer Service Representative January 2013 To October 2015 Served as a Customer Service Representative at Ison BPO, a Digital Customer Xperience (CX), service delivery firm which has been outsourced by Airtel Kenya. Duties included:
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Education
Railways Training Institute (Sep 2010- Nov 2012)
Diploma in Information Communication Technology Module 1
Grade: (Pass)
Nakuru Counseling and Training Institute (Jan 2009–April 2009)
Computer Applications-Grade (Credit)
Anestar Secondary School (Feb 2003 – Nov 2007)
High School Diploma-Grade(C+)
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