Nelly Malusa

Dear Sir/Madam,

As an innovative and detail-oriented Executive/Senior Administrative Coordinator with diverse skills and 5+ years of experience in the financial services industry and telecommunication industry,  I am an extremely focused and results-oriented leader. I can offer your firm proven expertise in the coordination, planning, and execution of complex daily operational support for the CEO and Executive level staff in addition to keen technology and project coordination experience.

My roles in the past ranged from Senior Administrative Coordinator, Executive Assistant, and Project Coordinator. I have achieved significant results by identifying process improvements and motivating staff to streamline processes.

A sample of key contributions includes:

Provide administrative support and reporting of a highly complex nature to the CEO and the Executive Management team, shareholders, and Board of Directors.

Exercise judgment to reflect the CEO’s style and company policy; working independently to manage priorities, solve problems, and complete high-volume tasks with little to no supervision.

Direct management of monthly Board of Directors meetings and various committees compiling accurate preparation of materials, including agendas and minutes, and distribution of materials maintaining confidentiality.

Ensure charters, policies, and governance documents are updated within regulatory requirements.

Led requirements and scheduling of all phases of ASP implementation projects.

I am a proactive problem solver with a passion for growth and learning. Combining key strengths in complex research and report development, data analysis, and the ability to perform in a fast-paced, time-sensitive environment, I am now seeking the opportunity to utilize my expert skills as Senior Executive Assistant with your organization.

I welcome the opportunity to discuss my offerings with you in more detail and included my contact information above for your convenience. Thank you in advance for your consideration and I look forward to our conversation.

Sincerely,

Nelly Khademeshi

Team PA and Office Manager

Apex Vision Ltd; April 2020 December 2022

Duties and Responsibilities

• Provide exceptional administration support to the Africa Team, CEO and Head of Africa
• Coordinating Calendars
• Arrange internal and External meetings (including conference call or video conference with multiple participants across multiple time zones, prioritizing and re-arranging where necessary. 
•  Office Management   
• Managing complex schedules for the CEO.
• Scheduling appointments and events
• Acting as a liaison
• Preparing reports and updating internal databases
• Managing travel arrangements
• Managing phone calls and emails
• Distributing internal communication
• Provide high quality support to colleagues locally and abroad on a wide range of operational processed
• Provide high quality support to colleagues locally and abroad on a wide range of operational processes 
• Ensure all local licences and permits are obtained and renewed in good time 

Key Achievements

Ability to identify problems and apply effective forms of resolution.

• Ability to analyze and interpret data. 
• Coordinated all department functions for a team of employees. 
• Increased office organization by developing a more efficient filing system and customer database protocols.

Executive Assistant to the C.E.O and Principal Officer

Britam; June 2015 to March 2020

Duties and Responsibilities

• Made company-funded travel arrangements, meetings and conference calls.
• Managed complex schedules for the CEO.
• Interviewed potential employees.
• Expedited procurement office supplies and requisitions via the ERP system. 
• Facilitated communication between executives and other departments.
• Handled sensitive and private data regularly.
• Provided executive assistance during presentations.
• Recorded and relayed important messages.
• Managed and prepared office budgets. 
• Updated Executives on the status of important corporate clients. 
• Organized the CEO's meetings booking facilities and meeting rooms, the key task was ensuring they were properly equipped, for example with the video conferencing equipment. 
• Served as the liaison to the Board of Directors and managed Board activities, which included coordinating semi-annual Board Meetings and dinners, Board staff lunches/reception/new Board members; compiling, assembling, and distributing Board meeting materials.

Personal Assistant; January 2012 to May 2015

Duties and Responsibilities

• Managed executive’s daily calendar and agendas, including coordinating travel for out-of-town business and personal engagements.
• Accompanied executives to meetings and took detailed notes for future reference.
• Assisted in coordinating personal functions and worked with outside vendors such as restaurants, caterers, hotels, and entertainers to successfully execute events.
• Conducted business research and worked with administrative assistants and office managers to improve employee morale, boost productivity and cut costs.
• Performed day-to-day errands and coordinated events such as conferences, quarterly meetings, and business luncheons.
• Read, prioritized, and responding to incoming emails and correspondence.
• Produced documents, reports, and presentations for the executive.
• Prepared expense reports, maintained budgets, and tracked and paid bills.

Key Achievements

•           Developed and implemented tailored travel plans to the needs of each department.

•           Organized and managed team buildings, and coordinated team events at the best yet economical locations saving on expenses.

•           Managed and maintained the CEO’s and department's expense and budget reports.

•           Provided backup support to the Managers reporting to the CEO which was highly admired by the CEO.

•           Attained Best Executive and Administrative Assistant 2019 owing to excellent customer feedback.

•           Provided exceptional support to managers and co-workers hence increasing the overall efficiency of the Division.

Administrative Assistant

British American Insurance; June to December 2011   

Duties and Responsibilities

• Arranged schedules for management to meet with clients and business partners.
• Composed, sent, received, and distributed correspondence through letters and emails.
• Created a budget at the beginning of every year and monitored it closely.
• Organized training materials for various office positions.
• Juggled answering phones while attending to clients in person.
• Organized and managed customer invoices and payments.

Switchboard Operator; April 2008 to May 2011

Duties and Responsibilities

• Dealt with unhappy or belligerent customers with a calm voice and manner. 
• Found creative solutions to resolving diverse customer problems.
• Learned titles and job duties of all staff members so calls could be directed accurately, cutting down on customer frustration at multiple transfers.
• Instituted a check-in book that allowed the company to gather email addresses for future marketing efforts.
• Participated in developing the company called. 

Personal Assistant to the Managing Director

Travelour LTD; February 2003 to January 2007

Duties and Responsibilities

• General administration of the office Day to Day operations.
• Arranged schedules for the Managing Director to meet with clients and business partners.
• Composed, sent, received, and distributed correspondence through letters and emails.
• Created a budget at the beginning of every year and monitored it closely.
• Scheduled meetings and calls and consistently maintained the Director’s calendar.
• Accompanied the Director to meetings and took detailed notes for future reference.

OTHER PAST EXPERIENCES

• Administrative Assistant/Secretary; College Publishers LTD, February, February 1995 to June 2002- general administration of the office (Day to Day operations) and organized seminars and events. 
• Secretary; Sunny Daze LTD, February 1994 to December 1994- managed note-taking during business meetings and later composed reports for management and also composed, sent, received, and distributed correspondence through letters and emails.

• Bachelor of Business Management- On going
• Chartered Personal Executive Assistant (CPEA)- American Academy of Project Management; July 2019.
• Advanced Diploma in Business Management- Universal College; July 2017.