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Mercy  Lilah

Mercy Lilah

Customer Experience
Nairobi, Nairobi Area
KSh300 / hour
Approximate rate

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About Mercy Lilah:

 

As a top notch marketing professional, I have honed my communication and interpersonal skills, as well as my ability to build and maintain strong relationships with clients and customers. I understand the importance of providing excellent customer service, and I am committed to ensuring that each customer has a positive experience with your company.

 

In addition to my marketing experience, I also have a strong background in telesales. I have developed the ability to effectively communicate with customers over the phone, and I am skilled at identifying their needs and offering solutions that meet their requirements. I am also highly experienced working with Customer Relationship Management Systems, Pipe drive CRM, Sales force CRM and ERP software systems. As a highly organized and detail-oriented individual, I am confident that I can manage multiple projects and deadlines effectively. In addition, my excellent communication skills enable me to work well with cross-functional teams and to build strong relationships with clients and stakeholders.

Throughout my career, I have consistently demonstrated my ability to work well under pressure and to meet tight deadlines. I am a quick learner and am able to adapt to new situations and technologies quickly. 


 

Experience

Centre Agent Position at your reputable company. With my extensive marketing experience, exceptional customer service skills, and telesales background

As a top notch marketing professional, I have honed my communication and interpersonal skills, as well as my ability to build and maintain strong relationships with clients and customers. I understand the importance of providing excellent customer service, and I am committed to ensuring that each customer has a positive experience with your company.

 

In addition to my marketing experience, I also have a strong background in telesales. I have developed the ability to effectively communicate with customers over the phone, and I am skilled at identifying their needs and offering solutions that meet their requirements. I am also highly experienced working with Customer Relationship Management Systems, Pipe drive CRM, Sales force CRM and ERP software systems. As a highly organized and detail-oriented individual, I am confident that I can manage multiple projects and deadlines effectively. In addition, my excellent communication skills enable me to work well with cross-functional teams and to build strong relationships with clients and stakeholders.

Throughout my career, I have consistently demonstrated my ability to work well under pressure and to meet tight deadlines. I am a quick learner and am able to adapt to new situations and technologies quickly.


 

Education

Bachelors Degree holder in Business Administration at The Presbyterian University of East Africa

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