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mercy cherotich

mercy cherotich

Customer Engagement executive.

Customer Service / Support

Westlands, Nairobi Area

Social

About mercy cherotich:

Enthusiastic Customer Engagement Executive with 2years experience in handling clients calls/inbound and outbound calls, emails and chats in a professional and courteous manner.
I am highly organized with excellent attention to detail hence able to resolve conflict quickly and professionally.
Knowledgeable and skilled in ticketing tools such as Zendesk, Angaza as well CRM tools.
I am proficient in using Microsoft Applications such as MS Word, MS Excel.
I have managed a dynamic customer portfolio by answering queries and resolving complaints, maintained strong beneficial customer relations and confirmed all documentations brought were thoroughly verified and recorded.

Experience

Enthusiastic customer service executive with more than 2  years experience. I am focused on customer acquisition, retention and development. I am passionate in offering exceptional customer service. High customer satisfaction and achieving growth through driving an increase in revenues are my key motivations.

Education


University of Kabianga

Bachelor of Business Management

 

Grade: Second Class upper division

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