beBee background
Professionals
>
Westlands
mercy cherotich

mercy cherotich

Customer Engagement executive.

Customer Service / Support

Westlands, Nairobi Area

Social

About mercy cherotich:

Enthusiastic Customer Engagement Executive with 2years experience in handling clients calls/inbound and outbound calls, emails and chats in a professional and courteous manner.
I am highly organized with excellent attention to detail hence able to resolve conflict quickly and professionally.
Knowledgeable and skilled in ticketing tools such as Zendesk, Angaza as well CRM tools.
I am proficient in using Microsoft Applications such as MS Word, MS Excel.
I have managed a dynamic customer portfolio by answering queries and resolving complaints, maintained strong beneficial customer relations and confirmed all documentations brought were thoroughly verified and recorded.

Experience

Enthusiastic customer service executive with more than 2  years experience. I am focused on customer acquisition, retention and development. I am passionate in offering exceptional customer service. High customer satisfaction and achieving growth through driving an increase in revenues are my key motivations.

Education


University of Kabianga

Bachelor of Business Management

 

Grade: Second Class upper division

Professionals who compete with mercy

Professionals in the same Customer Service / Support sector as mercy cherotich

Professionals from different sectors near Westlands, Nairobi Area

Other users who are called mercy

Jobs near Westlands, Nairobi Area

  • Marketing & Customer Liaison Executive

    1 month ago

    HFC Kenya Nairobi

    We have an exciting opportunity in our K-Mall Department for a talented Marketing & Customer Liaison Executive.The Marketing & Customer Experience Liaison Executive will play an important role in enhancing K-Mall's brand visibility & visitor experience as well as tenant relations ...

  • Regulatory Engagement Executive

    1 hour ago

    BAT Nairobi

    British American Tobacco KENYA has an exciting opportunity for a Regulatory Engagement Executive in Nairobi. · This role is responsible for supporting the Head of Regulatory Affairs Kenya and the Senior Regulatory Engagement Manager Kenya in fulfilling their mandate and includes ...

  • Sales Executives

    1 month ago

    Musti Limited Nairobi County

    This is a full-time role for the position of Sales Executive. The Sales Executive will be responsible for identifying and pursuing new sales opportunities, building and maintaining strong client relationships, · and meeting or exceeding sales targets. ...