Esther NJuguna

I am a professional administrator with vast knowledge and experience in system and network administration, logistics functions with an outgoing personality and the ability to develop relationships with key business clients and colleagues. Possessing a proven track record of building long-term relationships with clients and ensuring that value is provided to their businesses. I have experience in working with high net worth clients, supervising a sales team and running operations within a busy set up; all of which require extra attention to the “people management” side of business. I have accelerated the achievement of goals and positioned myself as a valuable resource in a variety of situations. I therefore seek a challenging field where I can specialize, coordinate and manage service delivery by setting standards, ensuring compliance, reviewing processes, solving problems and managing external providers

PROFESSIONAL EXPERIENCE 

Dial Up Associates Ltd- Business Development ManagerMay 2020- To date Duties & Responsibilities: • Looking for New Business Opportunities. • B2G Business in the organization. • Bid Processes from beginning to end. • Business Development in various business verticals. • Business-to-Business (B2B) sales. • Proposal Writing on different solutions to different clients based on their needs and requirements • Sales Management for my departments- putting key emphasis on the targets, sales pipelines, forecast and KPIs. • Sales Processes- Training the team and making sure the sales process are followed so as to achieve and or surpass the targets. 

Enterprise Account Manager-Computer Revolution Africa – Aug 2016- May 2020 Duties & Responsibilities: • Prepare reports for senior management and ensure the department complies with company policies. • Assessing the performance of the department or company against the business’s goals and plans. • Performance evaluations providing an opportunity to set goals, motivate and develop workers through incentives and positive feedback. Page 3 • Account Management- Attending meetings, making courtesy calls and closing leads. • Ensuring that all processes and procedures are completed, quality standards are met, and that projects are profitable. • Looking for opportunities for account growth and new business, involving the Sales manager, Sales or other related support team. • Communicating the client's goals and represent the client's interests to the team. • Providing regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. • Understanding of company capabilities and service, and effectively communicates all offerings to the client. • Reporting to the Sales manager, providing regular input on all account activity, including status and call reports on a weekly basis. 

Client Relationship Manager Crescent Tech Limited Jan 2014 – Jan 2016 Duties & Responsibilities: • Expanding the relationships with existing customers by directing and supporting collaborative sales efforts to grow one or more assigned product lines. • Closing on qualified opportunities referred by the Business Unit Head, Account Manager, or other sales personnel. o Working closely with the Business Unit Head towards achieving sales quota in the assigned product lines. • Providing / Organizing for Trainings and professional development to team-member in order to enhance their product knowledge and sales skills. • Lead demand-generating marketing activities in the assigned market for the assigned product specialty. • Establishing productive, professional relationships with key personnel in assigned customer accounts. • Coordinating the customer involvement of other company personnel when needed, including support resources, team members, and management. • Completes required training and development objectives within the assigned time frame. Page 4 

Regional Head of Sales & Marketing Co-Ordinator Crescent Tech Limited July 2012- To Jan 2014 

Duties & Responsibilities: • Ongoing development and maintenance of the Company’s prospecting Data base both international & local. • Sales / promotional Campaign coordination • Managing the bid qualification (bid go / no go) process for new opportunities • Preparing and reviewing the commercial aspects of the bid, ensuring all services are included in the final price to the customer • Risk tracking and management throughout the bid process • Contributing to the written proposal - both in terms of content and presentation • Ensuring timely delivery of compliant and commercially sound bids • Arrange all post bid reviews with customers, post contract award • Engaging the vendors & distributors in bid preparation, price and compliance. • Direct support of the end-to-end new business development & pitch Processes • Project management and trafficking of all internal sales and marketing Projects including email, digital marketing, social media, trade shows, Case studies and ongoing maintenance • Ensuring that customer requests are responded to in an accurate and timely manner and Following up. • Assistance in the development of and adherence to agency best practices for all marketing processes • Industry trends and competitive research Sales database & pipeline updating and reporting • Tenders & prequalification execution and processing. Customer Relations: • Handling customer accounts and provide guidance on enhancing customer relationships • Focusing on quality, pricing and product differentiation based on their understanding of the customer environment, including customer influences, decision-makers and business challenges. • Creating and retaining customer loyalty and preference by establishing rapport with the customer, planning and developing customer-focused programs-e.g. trainings and product awareness. Page 5 • Overseeing the resolution of customer concerns and facilitating the delivery of goods or services to the customer. • Working with sales Account managers to achieve budgeted sales targets within specified deadlines. 

Sales& Marketing June 2010-June 2012 Total Solutions Limited 

Duties & Responsibilities: • Account Management- Attending meetings, making courtesy calls and closing leads. • Ensuring that all processes and procedures are completed, quality standards are met, and that projects are profitable. • Looking for opportunities for account growth and new business, involving the Sales manager, Sales or other related support team. • Providing regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. • Understanding of company capabilities and service, and effectively communicates all offerings to the client. • Reporting to the Sales manager, providing regular input on all account activity, including status and call reports on a weekly basis • Working closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. • Ensuring that all processes and procedures are completed, quality standards are met, and that projects are profitable. • Looking for opportunities for account growth and new business, involving the Sales • manager, Sales or other related support team. • Communicating the client's goals and represent the client's interests to the team. • Providing regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. • Prepares reports, presentations, memorandums, proposals and correspondence o • Serves as the go-to for office inquiries and conflicts  

Hewlett Packard East Africa Channel Services Network Administrator; Technology Today Limited. January 2008 -November 2009 

Duties and responsibilities: At Technology Today, I worked as a Network Administrator and in the Logistics Department with the following roles; o Sold and registered Hewlett Packard Care Pack Services (Warranty Extension/Uplifting for certain items • Ensured the return of defective/faulty parts to Hewlett Packard South Africa/Europe o Sent monthly billing reports to Hewlett Packard for compensation under the Preferred • Partner Programme o Evaluated and/or recommend purchases of computers, network hardware, peripheral equipment, and software • Identified utilization patterns and their effect on operation/system availability and performance expectations • Anticipated communication and networking problems and implemented preventive measures • Established and performed maintenance programs following company and vendor standards • Ensured timely user notification of maintenance requirements and effects on system availability • Ordered and stocked spare parts to ensure limited down time o Generated monthly reports on all work done o Monitored Purchase Orders, packing slips and followed up on payments o Ensured safe and appropriate storage of spares to facilitate availability when ever needed by clients • Updated and maintained a reliable stock Management System to ensure high record standards and prepared quarterly purchase reports • Received all requisitions and sourced for the most competitive prices in the market to facilitate quotations and purchase of goods • Procured goods and services based on their high standard and good quality o Ensured that goods were delivered in good condition accompanied by the right documentation i.e. packing slips and invoices • Liaised with local courier to ensure all goods being imported have the right documentation i.e. airway bills, packing slips, invoices, tax documents are well prepared • Dispatched goods to the different branches/clients as requested and communicated on the same via email to relevant persons • Managed the stores and carried out inventory of all good every fortnight Help Desk Administrator – Customer Support Services; Technology Today Limited. January 2007 to January 2008 

Duties & Responsibilities: • Received and logged in repair jobs and assigning them to engineers/technicians o Logged in client support calls and scheduled repairs using ‘SynergyPro’ Software o Monitored the engineers progress on work being carried out via ‘SynergyPro’ Software o Gave technical support to clients with regards to their items present in the workshop o Sent quotations for repairs and replacement parts of items in the workshop to clients o Followed up on Local Purchase Orders from clients and subsequently making sure invoicing is done for all jobs done through the workshop • Managed Field/On-site calls for Support Engineers, monitored and ensured they are well attended to and solutions given • Monitored current Service Level Agreements that we have with different clients and ensuring that all contracts are in order or on schedule and that the Preventive Maintenance Service exercises are being are well carried out 

Procurement Assistant- January 2007- August 2009 

Duties & Responsibilities: I assisted the procurement manager with the following: • Procure supplies, equipment, services, and furnishings from various vendors with the most competitive price. • Assess requests for goods and services by ensuring that they are allowable under limitations, restrictions, and policies, as well as determining availability of funds in the organization. • Review accounting records of each functional allotment and reconcile accounts o Prepare specifications, solicitations, and requests for qualifications/proposals; o Update the inventory listing of property and conduct inventory reconciliations Other Roles Performed: •

 Customer Service Representative/ Assistant Office Administrator, Avenue Hospital. • January 2005 to December 2006 o Admin Assistant, Spin Knit Dairies Limited. November 1999 to December 2000

Degree: University of Nairobi Bachelor of Commerce -Business Management Option- 2004 Second Class Honors (Upper Division) Diplomas: 

• Diploma in Public Relations Management, Kenya Institute of Management. January 2007 to June 2007

 • Diploma in Business Administration, Kenya Institute of Professional Studies. 

• January 2005 to September 2005 • Certificates: o • Certificate in Customer Service, Career Training Center. January 2001 to July 2001 o Certificate in Travel and Tourism, Career Training Centre. January 2001 to September Page 1 2001 • Kenya Certificate of Secondary Education (KCSE), Chinga Girls High School. November 1999 On the Job Training: Certificates Awarded: • MPN Competency: OEM for Sales [2016] • HP Sales Certified - Support Services Level I [2012] • Accredited Sales professional, Hewlett Packard - ASP Certified Partner. [2010] • Sales Professional, Dell. [2010] • Certificate in Pathway to Customer Satisfaction. January [2008] • Certificate in Proactive & Exceptional Customer Services. June [2008] • Certificate in LAN Support Software, Synergy Pro Limited. January [2007 ] • Certificate in Leadership and HIV/AIDS Awareness, April [2005] • NSE 1 Network Security Associate June 2020