Enock Onsate

 Dear Hiring Manager, In my pursuit of new creative endeavours, I was excited to find the barista opportunity your Restaurant. As a capable multitasker with great customer service skills, I believe I would be a strong addition to your team. Crafting the perfect cup of coffee is something I am very passionate about. My thorough, detail –focused attitude means I am committed to getting rich shots and flawless foam every time. Being a barista comes naturally to me as I thrive on meeting new people. It is safe to assume that your restaurant is highly professional and my skills, expertise and passion for the craft of brewing coffee will fit perfectly. I don’t just want to punch a timeclock and collect a pay check. What motivates me is brightening a customer’s day, advancing community goodwill, and creating a thriving place where people can gather to enjoy lively conversations, find a homey second office, escape from the hustle and bustle of daily life and, of course, enjoy a great cup of coffee. What sets me apart is my genuine passion for providing customer service. I believe that a warm smile and personalized interaction can turn a simple coffee order into a memorable experience. I am dedicated to learning each customers preference and making them feel valued and appreciated. I believe that I would be a great asset to your team and I am eager to put my skills to work in this role. Thank you for your time and consideration. I am looking forward to discussing in detail my skills and how I will become a vital part of your present working staff  

AROBISCA COFFEE BAR , NAIROBI : Customer service/attendant Dec 
2022–Mar 2023 ● Customer Service: Greet and welcome customers 
in a friendly and courteous manner, as well as assist customers in 
finding products and answering their general questions. Handle 
customer complaints and resolve issues effectively. ● Cash 
Handling: Operate cash registers, scanners, and point-of-sale (POS) 
systems accurately. Process cash, credit, and debit card 
transactions according to store policies. Count and reconcile cash 
drawers at the beginning and end of shifts. ● Stock Management: 
Ensure shelves and displays are fully stocked, organized, and 
visually appealing. Rotate products to prevent expiration and 
maintain product freshness. ● Merchandising: Set up eye-catching 
displays to promote featured products and promotions. Ensure 
proper pricing, labeling, and product information accuracy. ● 
Product Knowledge: Stay informed about the store's product 
offerings, including new arrivals and discontinued items. Educate 
customers about product features, uses, and benefits. ● Shift 
Management: Open and close the store as scheduled, ensuring 
proper shift transitions, including cash counts and communication 
with the next shift. ● Teamwork: Collaborate with colleagues and 
supervisors to achieve store goals. Assist in training new employees 
and providing guidance to less experienced staff. 

Arobisca Training Center, Nairobi— professional Barista certificate
● Introduction to Coffee: Understanding the History and Origins of coffee, an
overview of the coffee supply chain.
● Coffee Roasting Fundamentals: Understanding coffeeroasting 
process, Identifying different roast levels and their impact on flavor, 
Introduction to different coffee roasting equipment.
● Espresso Fundamentals: An in depth study of espresso 
extraction principles and ratios(espresso, ristretto and 
lungo), espresso shot timing and yield optimization, milk 
steaming and texturing for creating silky microfoam
● Latte Art: Learning the art of creating interactive latte art 
designs, pouring techniques and pattern execution
● Customer Service: Techniques for providing excellent customer 
service, managing the coffee bar excellently and maintaining 
quality.
St. Peter’s Nyakemincha High School, Nyamira— Kenya Certificate of 
Secondary Education
2018 - 2022
St. George’s Academy ,Nyamira — Kenya Certificate of 
Primary Education
2013 - 2017