duncan maganga

Spring Valley Coffee, Nairobi

May 2023 – December 2023

• Demonstrated a strong work ethic, resulting in consistent high-quality products and services.
• Reduced wastage of supplies by 25% through careful inventory tracking and management.
• Adapted to different customer needs and preferences, resulting in increased customer satisfaction.
• Provided excellent customer service, resulting in a 20% increase in customer loyalty.
• Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness.

Barista, The Artcaffee

January 2023 – April 2023

• Creating and perfecting various beverages with precision and expertise.
• Ensuring that coffee machines are well maintained and functioning optimally.
• Inventory management of coffee beans, syrups, milk, and other necessary ingredients.
• Interacting with customers, taking orders, and ensuring a positive and enjoyable experience.
• Maintaining the quality of coffee beans, monitoring freshness, and ensuring top notch brewing standards.   

Operations Manager at Fushia , Nairobi

December 2021 – December 2022

• Developed and monitored key performance indicators (KPIs) for operations, leading to improved efficiency and cost savings.
• Introduced and managed a performance management system that improved team engagement and performance by 50%.
• Making independent judgment and discretion in making important operational decisions.
• Conducting occasional movers training and development programs.
• Establishes quality control measures, monitors performance, and implements corrective actions to ensure that services are delivered according to customer requirements and industry standards.
• Strategically manage operations resources in a safe, efficient, and cost-effective manner.
• Managed a team of 60 employees, ensuring that projects were completed on time and within budget.
• Develop, implement and review processes and procedures of moving.

Sales associate at Joham Movers Ltd.

May 2020 – November 2021

• Collaborated with cross-functional teams to ensure product availability and inventory accuracy.
• Demonstrated excellent product knowledge and provided tailored producst recommendations to customers, resulting in a 5% increase in sales.
• Analyzed customer feedback and suggested strategies for improving customer experience.
• Developed strong customer relationships that resulted in a 4% increase in repeat business.
• Created effective customer loyalty programs that increased customer loyalty by 10%.
• Maintained an accurate customer database that improved customer segmentation and targeting efforts.
• Developed a loyalty program that increased customer retention by 60%.

Barista, Barista Ace, Nairobi

2023

Graduated with division one.

Applied Statistics with Information Technology, Maseno University, Kisumu

September 2014 – December 2018

Graduated with High honors.

KCSE, Malindi High, Malindi

January 2010 – November 2013