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Nairobi
Elizabeth Mueni

Elizabeth Mueni

online digital marketing

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

💼 ELIZABETH MUENI
📍 Nairobi, Kenya

🎯 Professional Summary

Dedicated and detail-oriented professional with hands-on experience in customer care, digital marketing, and administrative support. Highly skilled in managing customer interactions, handling significant transactions, and driving social media engagement. Proven ability to create a positive experience for clients while contributing to marketing initiatives. Seeking a role that allows me to grow further in digital marketing and customer service.

🧰 Core Skills

Digital Marketing & Online Promotion

Social Media Engagement (Facebook, Instagram)

Customer Care & Call Management

Handling Large Transactions & Cash Management

Data Entry & Basic Data Analysis

Microsoft Office & Word Processing

Graphic Design (Card Design, Publisher)

Content Creation & Scheduling

Communication & Time Management

💼 Work Experience

Front Desk Secretary
TwinsDelight Company – Nairobi, Kenya
Jan 1, 2025 – Present

Manage front office operations, including welcoming visitors and handling phone calls.

Provide excellent customer service and address inquiries promptly, fostering a welcoming environment.

Attended to two major clients who made large purchases:

Assisted a client who spent KES 500,000 on premium products, ensuring all requirements were met and the transaction was completed smoothly.

Supported another client who spent KES 250,000, ensuring all details were accurately entered into the system and the transaction was processed securely.

Supported digital marketing efforts by promoting services on social media and creating promotional content.

Perform data entry tasks, assist in administrative reporting, and maintain accurate records.

🎓 Education

St. Josephine Bakhita College – Nairobi, Kenya
Computer Certificate – 2024

Courses Included: Data Analysis, Card Design, Word Processing, Database Management, Publisher, Online Marketing, Social Media Engagement

Lungu Secondary School – KCSE, 2023
Kavuvoni Primary School – KCPE, 2019

📜 Referee

Felisters Nthenya
📍 Nairobi, Kenya

Digital marketing
Customer care
Administrative support
Graphic design
Data entry
Approximate rate: KSh 20 per hour

Experience

💼 Work Experience

Front Desk Secretary
TwinsDelight Company – Nairobi, Kenya
Jan 1, 2025 – Present

Manage front office operations, including welcoming visitors and handling phone calls.

Provide excellent customer service and address inquiries promptly, fostering a welcoming environment.

Attended to two major clients who made large purchases:

Assisted a client who spent KES 500,000 on premium products, ensuring all requirements were met and the transaction was completed smoothly.

Supported another client who spent KES 250,000, ensuring all details were accurately entered into the system and the transaction was processed securely.

Supported digital marketing efforts by promoting services on social media and creating promotional content.

Perform data entry tasks, assist in administrative reporting, and maintain accurate records.

Education

st josphine bakhita college,data analysis, card disign, word processing database manangement, publishers, online marketing, social media engagemant

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