Best professionals offering customer care services in Nairobi

Customer Care Services in Nairobi, Nairobi Area

The customer care service is a professional requirement that involves providing assistance and support to customers through various communication channels such as phone, email, and chat.

Professional Requirements

To perform this service effectively, one needs to possess excellent communication skills both written and verbal. A customer care professional should also be able to work under pressure and handle multiple tasks at once.

Recommended Accreditations and Certifications

A customer care certification can be beneficial for professionals who want to demonstrate their expertise in the field. Some of the recommended certifications include ISO 9001:2015 Quality Management System Certification.

• What are your experience levels with dealing with difficult customers?

Fees for Customer Care freelancers

The average daily fee for experienced freelancers is KES 2, 500.

The fee varies depending on the city in which they are located. For instance, the average daily fee for a Customer Care freelancer in Mombasa is KES 2, 800 while in Kisumu it is KES 2, 600 or in Eldoret it is KES 2, 400.