Best professionals offering customer care services in Eldoret

Customer Care Service

Introduction

The customer care service is a vital component of any business, ensuring that clients receive the support they need in a timely and professional manner.

Professional Requirements

To perform this service, professionals must possess excellent communication skills, both written and verbal, as well as the ability to empathize with clients and resolve issues efficiently.

Accreditations and Certifications

Industry professionals may benefit from obtaining certifications in customer service, such as the Certified Customer Service Representative (CCSR) or the Certified Customer Experience Professional (CCEP).

Choosing a Service Provider

When selecting a customer care service provider, clients should look for professionals with a proven track record of success, excellent communication skills, and a commitment to providing high-quality service.

Questions to Ask Professionals

• What experience do you have in customer care?
• How will you communicate with me regarding my issue?
• What is your process for resolving customer complaints?

Useful References

The International Customer Service Institute (ICSI) and the Customer Service Institute of America (CSIA) are reputable organizations that provide resources and training for customer service professionals.

Average Prices

The cost of customer care services varies depending on the location and provider. In Eldoret, Kenya, the average hourly rate for a customer care professional is 250.00 KES, while in Nairobi it is 300.00 KES and in Mombasa it is 220.00 KES.

Requesting a Quote

When requesting a quote for customer care services, clients should provide detailed information about their needs, including the scope of work, desired outcome, and any specific requirements. This will enable the service provider to provide an accurate quote and ensure that the client receives the best possible service.

Fees for Customer Care freelancers

The average daily fee for the experienced freelancers is 1,500.00 KES.

The fee varies depending on the city in which the are located. For instance, the average daily for a Customer Care in Nairobi is 1,800.00 KES while in Mombasa is 1,200.00 KES or in Eldoret is 1,500.00 KES.