Elizabeth Mati

“Well, I’m currently working at jumia kenya and I specialize in doing  customer service. The reason I applied for this job is I saw im cable on the job description and I think I would be able to help your company with customer satisfaction. One of my key accomplishments in my current role was helping my employer  and I’m confident I can help your team get similar results here.”

Jumia Kenya (August 2022 - to date)             Customer service representative

ROLES
 Maintaining a positive and professional attitude towards customers.
 Responding promptly to customers inquiries.
 Communicating with customers through various channels.
 Acknowledging and resolving customers complains.
 Knowing our products inside out so that you can answer questions.
 Processing orders forms applications and requests.
 Keeping records of customers, interactions, transactions, comments and
complains.
 Ensure customer satisfaction and provide professional customer support .
 

MAGHIC INVESMENT (Jan 2022 – July 2022) Customer service representative
ROLES
 Maintaining a positive and professional attitude towards customers.
 Responding promptly to customers inquiries.
 Communicating with customers through various channels.
 Acknowledging and resolving customers complains.
 Knowing our products inside out so that you can answer questions.
 Processing orders forms applications and requests.
 Keeping records of customers, interactions, transactions, comments and
complains.
 Ensure customer satisfaction and provide professional customer support .
 

National Hygiene Programme (2020-2021)
Supervisor
ROLES
• Assisted and advised co-workers on the benefits of working as a
team to encourage harmony and increase work out-put.
 Interacted with people in the community y to create
awareness about the benefits and ways of ensuring hygiene in
the community.
 Recruited and trained new workers on the essence of
making the environment clean and conducive for
themselves and the residents.

Queenex Publishers(2019-2020)
Procurement officer
ROLES
 On behalf of the organization to ensure materials and other
resources needed by staff and customers were readily available.
 Maintained accurate records of purchases by filing all the purchase
receipts, invoices, delivery notes among other document actions for
accountability purposes.
 Supervised junior staff and provided moral support to ensure
they are working as a team to fulfil the company’s objectives.
 Developed positive supplier relations through evaluating supply options
and approving purchases in accordance to the company policies.

Queenex Publishers (2016-2018)
Sales associate
ROLES
 Provided fast and friendly serv ice to all customers by
assessing their needs and providing appropriate products and
services.
 Advised customers appropriately to make product
selection and purchases based on their specific needs
and this increase return customers.
 Assisted customers through the payment process by assisting with
discount informat ion.
 Listened to customers concerns and answered their questions
professionally by giving authentic product knowledge which ensured
they received value.

OBJECTIVE A confident and highly organized customer service officer; experienced with strong leadership skills and
communication skills combined with problem solving skills will be useful when serving customers. Coupled with strong multitasking skills and fast learning ability will ensure ultimate contribution to my colleagues. 

Generation Kenya                                                 Digital Customer Service (2020)

Kenya Institute of Mangement                           Diploma in Procurement and Logistics (2018 - differed)