violet wanjiku

My strength lies in analyzing current business process, determine gaps and implement solutions to maximize efficiency and generate revenue growth. The fact that I am an analytic and detail-oriented individual makes it easy for me to determine clients’ specific goals, and suggest correlating financial products and solutions to them.

With over 3 years of experience in identifying new business opportunities and building solid internal and external relationships, I am confident that the skills I have developed in my experience will produce best results for your establishment. My determination-combined with exceptional skills in banking operations, cultivating highly outstanding client relations and enhancing customer experiences, have enabled my successes to date, in turn I can offer to your organization.
Throughout my career I have demonstrated the highest levels of service and commitment to the culture and values of the organization I have worked for. Most importantly, I offer a history of results as evidenced by some of my selected accomplishments below.
• Implemented proactive customer service techniques to maintain positive client relationships and ensured clients satisfaction.
• Ensured that all workings are completed in a correct, cost effective and timely manner in alignment with specifications and quality requirements.
• Tracked trends in customer feedback and collaborated with management to determine the root cause of issues.
• Helped Integrate a complex customer feedback system to manage the system better.
My strength lies in analyzing current business process, determine gaps and implement solutions to maximize efficiency and generate revenue growth. The fact that I am an analytic and detail-oriented individual makes it easy for me to determine clients’ specific goals, and suggest correlating financial products and solutions to them.

AUGUST 2015-DECEMBER 2018
Bachelor of Business Information Technology (2nd Class Honors Upper Division) –Jomo Kenyatta University of Agriculture and Technology.
● JANUARY 2011-NOVEMBER 2014.
(KCSE Mean Grade A- 80 points) Bishop Gatimu Ngandu Girls’ High school
● JANUARY 2003-NOVEMBER 2010
(KCPE 365 marks) Gatumbi Primary School