Nelly Nduta

I am Nelly Wambui Nduta aged 23 years, and I have pursued a Diploma in Co- operative Management at The Co-operative University of Kenya. I am currently working as a volunteer at Go Economic Empowerment Programme, a community based organization that is working towards empowering communities economically through sustainable livelihood to help end poverty.    

I am a highly disciplined and industrious young lady, capable of working as a self-driven individual. I possess excellent interpersonal and communication skills, customer service skills, good time keeper, confident, presentable, team leader and a team player. 

My objective is to improve and grow my career steadily through innovations that will make this modern world of today a better place for humankind.

June 2022 - To date

Volunteer - Go Economic Empowerment Programme (GEEP KENYA)

• Cash management. 
• Providing administrative assistance. 
• Daily data entry of financial transactions and filed records in database. 
• Keeping daily records of petty cash and ensuring proper filling. 
• Data collection by carrying out assessments to determine vulnerable families that require economic support. 
• Taking part in giving out donations and installing vertical gardens to the identified needy families. 
• Attending mentorship programmes organized by the organization. 

Sep 2020 - May 2022

Customer Service Assistant

• Attend to clients who seek assistance at the shop (Customer Service) by welcoming them and listening to their queries or complaints. 
• Provide customers with information about products and services. 
• Advising clients on products that best suite them. 
• Managing phone calls and queries made via social media platforms. 
• Accounting and cash management. 
• Inventory management and book keeping. 
• Data entry. 
• Managing and processing orders and coordinating deliveries. 
• Following up on customer feedback to ensure they are satisfied with the product and services. 
• Revamping and styling wigs. 
• Taking videos of clients at the shop for social media posting. 
• Coordinating photo shoots for models at photography studios. 
• Modelling to showcase company’s products. 

19th Aug 2019 - 26th Aug 2019 

Enumerator

• Identifying boundaries for the Enumeration Areas (EAs), locating all structures and visiting every household to list all the usual members in the EA assigned to them before the enumeration exercise.
• Administering all questions and recording responses on all persons who will have spent the night of 24th/25th August 2019 in each of the households in the assigned Enumeration Area.  
• Obtaining complete and accurate answers and capturing them correctly during the enumeration exercise.

May 2019 - July 2019

Attachee

• Welcoming clients and listening to the customer queries. 
• Intercommunication amongst the departments. 
• Explaining types of financial services provided. 
• Advice clients to ensure that they buy products that best suit them. 
• Opening Accounts for new customers. 
• Cheque delivery.
• Filling the activation forms of the dormant accounts.
• Cash Management.
• Checking clients balances. 
• Data Entry. 
• Checking overdue loans.

The Cooperative University Of Kenya

JUN 2018 - DEC 2020

Diploma in Cooperative Management

Credit

Uniteck Computer College

NOV 2017 - FEB 2018

Computer Packages

Distinction

Gatanga Girls' Secondary School

FEB 2014 - NOV 2017

Kenya Certificate of Secondary Education

C Plain