Best professionals offering help desk support services in Kasarani

Help Desk Support

About Help Desk Support

Help desk support is a service provided by professionals who assist clients with technical issues and concerns. They are responsible for troubleshooting, resolving, and escalating technical problems to ensure minimal disruption to business operations.

Professional Requirements

To perform help desk support, professionals must possess excellent communication and interpersonal skills, as well as technical expertise in computer systems, software, and hardware. They must be able to analyze problems, identify solutions, and implement fixes in a timely and efficient manner.

Accreditation and Certification

Help desk professionals can benefit from obtaining certifications such as CompTIA A+ or Cisco CCNA, which demonstrate their expertise in specific areas of technical support. Additionally, many organizations require help desk staff to complete training programs or certification courses to ensure they have the necessary skills to perform their job duties.

Tips for Choosing a Help Desk Provider

When selecting a help desk provider, clients should look for professionals who possess excellent communication skills, technical expertise, and a proven track record of resolving technical issues. They should also consider the provider's response time, availability, and level of support offered.

Questions to Ask a Help Desk Provider

• What is your experience with providing help desk support?
• What certifications or training do you have in technical support?
• How do you handle complex technical issues?
• What is your response time for resolving technical issues?
• Do you offer any additional services, such as on-site support or remote access?

Useful References

Help Desk Institute (HDI) - A professional association for help desk professionals, offering training, certification, and resources.

Average Prices for Help Desk Support

The average hourly rate for help desk support in Kasarani, Nairobi Area, Kenya is between 500 and 1,500 KES. The rate may vary depending on the provider's experience, certifications, and level of support offered.

Requesting a Quote

To request a quote for help desk support, clients can contact the provider directly and provide details about their technical needs and requirements. The provider will then provide a quote based on their expertise, experience, and the level of support required.

Fees for Help Desk Support freelancers

The average daily fee for experienced help desk support freelancers is 1500 KES.

The fee varies depending on the city in which they are located. For instance, the average daily fee for a help desk support freelancer in Nairobi is 2000 KES, while in Mombasa is 1800 KES or in Naivasha is 2200 KES.