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Kiambu
TERESIAH MUROKI

TERESIAH MUROKI

FRONT OFFICE , IT ASSISTANT, IT SUPPORT

Customer Service / Support

Kiambu

Social

Services offered

Confident in marketing and successful at increasing monthly revenue 

using insightful marketing strategies and aggressive product development.

 Skilled at understanding customer and employee requests and meeting needs. 

Furthers success by strengthening staff training, 

streamlining internal systems and facilitating sales techniques.

Hardworking and able to work under minimum supervision, self driven and oriented to deliver quality results.

Willing personality to learn.

Creative mind and solving problem skills

Marketing
Help desk support
Customer support
Technical support
It support
Approximate rate: KSh 500 per hour

Experience

INTERNSHIP: FOR 3 MONTHS, ULTRATUDE TECH LIMITED (MZIZI ERP) 15th March 2023 – 14th June 2023.

POSITION: HELP DESK SUPPORT.

ROLES:

  • Assisted in receiving calls from clients – to instantly solve their issues with the system. Forr example: setting of passwords, adding new students, invoicing and such like activities in the system 
  • Assisting clients in solving issues using salesiq-zoho account.
  • Assisted the implementation team to map data to students: This involved, making sure that the students have the right balances, are mapped to the right course, have the right admission number.

18TH November 2020 – MARCH 15TH  2023: Valentine cake House

Roles: Information Technology &Front office Departments 

  • Placement of online orders, done through emails, or valentine cake house application.
  • Facilitation of corporate orders, involves, placing the order in the system and making sure every order is complete as per client’s specification 
  • Front officer: Involves physical placement of orders, which involves interaction with clients 
  • Training of new staff about our point of sale systems.

ATTACHMENT FOR THREE MONTHS, COUNTY GOVERNMENT OF NAIROBI AUGUST   2017-OCTOBER 2017

ROLES:

  • Service and maintenance for printers, computers.
  • Installation of antivirus and windows.
  • Reinstallation of software.
  • Assembling of computers.

Education

2016 - 2016: AFRALTI

January 2011- November2014: Uthiru Girls High School 

 September 2015- November 2017: Pioneer International University

January 2018- January 2020: KCA University.

PROFFESIONAL TRAINING

 January 2015- April 2015: Sunstar Collage

Computer application packages: Typing, Microsoft Excel, Adobe PageMaker, Microsoft Windows, MS word, MS password, Email, Internet, MS Dos.

 

2015-2017: Pioneer International University: Diploma in Information Technology 

January 2017-May 2017: AFRALTI: Cisco Certified Network Associate (CCNA 1-4)

January 2018-November 2021: KCA UNIVERSITY: Degree in Information Technology.

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